Service Project Manager

Service Project Manager

**SPX Flow - globally and locally**:
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

SPX FLOW serves food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX Flow solutions

SPX Flow has been established for over 100 years Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

As a world leader in sustainable solutions, we’ve launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology

**About the role**:
Service Project Manager will be responsible for major long term service agreements execution and growth, by understanding customer’s business challenges.

They will define the strategy and guidance for execution of Aftermarket Service contracts through the different internal and external stakeholders’ processes.

Service Project Manager will act as main point of contact for customer to map their needs. They will Manage project budget and address the identified financial risks and opportunities to deliver the contract in Quality, Time and Cost.

**Areas of responsibility within this role**:

- Ensures Aftermarket Service order/commitments are completed safely, timely, within budget and focused on enhancing the customer experience.
- Drive a culture of Service Excellence, which results in a first-class customer experience and positive customer satisfaction scores.
- Drives a customer centric culture underpinned by disciplined practices and processes through the action log.
- Drive customer’s needs towards SPX Flow stakeholders to generate growth.
- Supports the development of sustainable and long-term continuous improvement activities, thus ensuring improved as-executed margins.
- Works with customers to understand their needs through proactive customer diagnosis.
- Creates, implements and follow-up on service account plans & quality plans in alignment with the customer and Commercial team.
- Identifies sales opportunities, challenge solutions created by experts and delivers fact-based value proposals.
- Contributes to the renewal of Service Level Agreement proposals.
- Supports the timely resolution of technical issues by being responsible as the main point of contact.
- Manages internal relationships with the customer to assure efficient delivery of service and high-quality account plans.
- Drives continuous improvements to optimize As-Executed Margin.
- Manages risks and opportunities, quality control and procedures associated with service execution.
- Supports customer on small improvement/upgrade projects.
- Assist proposals team with the creation, preparation review and editing of any extension to the service agreement.
- Partner with Service Coordinators for deliveries and lead times of service items.
- Identifies the service skills and competencies required to support customer with N&H Aftermarket technologies.
- Committing to EHS rules to ensure that all Service execution activities are completed in a safe manner and to SPX Flow or customer specific standards.
- Partner with the other Solutions Delivery functions for resolutions, risks management and technology. For example: Installation & Commissioning, automation, engineering, etc.
- Meets with customer on a regular basis to discuss Quality, Time, Cost, safety, contractual and business matters.
- Responsible for Services customer’s contract execution compliance
- Ensures the organization's internal contract documents are accurate and well maintained.

**What you will need to succeed in this role**:

- Engineering degree or equivalent is required.
- PMP® certification would be a plus.
- Minimum of 5 years’ experience of working in industrial environment, preferably in Service / Aftersales projects
- Project Management skills to ensure visibility and monitoring of Quality, Time, Cost compliance of a contract.
- Budget and contract management skills together with understanding of legal terminology
- Knowledge of SAP, Microsoft Word, Excel and PowerPoint.
- Driving license.
- Ability to travel at +/- 20 percent of the time.
- Fluent or very comfortable with English both technical and conversational.

**About your benefits**
- Home office options and flexible working to accommodate