IT Support Manager W/m

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision? Then Pennylane is the right place for you **Our vision** We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business. **About us** Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe) In 4 years of existence, we’ve managed to: Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... ‍‍‍ Grow from 7 cofounders to 650+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor. Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France **Missions** - Management: as manager of the IT Support team, you are responsible for team members (team spirit, individual development, training, etc.) and daily objectives (projects, quality, security, compliance, communication, etc.). - Software administration: You will manage access to all our tools, including account creation and rights management, while monitoring and auditing these processes. - Onboarding/Offboarding: You are responsible for equipment and software provisioning, machine preparation, and introducing new employees to our IT environment and security protocols. You will also oversee the operations for external partners and freelancers. - Security Compliance: you oversee IT Security metrics monitoring (alerts), as well as non compliance against our internal IT policies (shadow hardware, security bypass, etc.) - Helpdesk: you will provide support for our teams in Paris and remotely (ticketing and training) You will develop and support a pool of "daily admins" from other teams who manage their specific business tools (setting, support, user management). - Training: you will organize global and specialized trainings to ensure that our teams are as efficient as possible on our tools and that they are aware of security issues. You will also set up a knowledge base, monitoring tools, etc. - Suppliers Management: external partners, IT budget, orders, etc. - IT Projects team: You will collaborate closely with the IT Projects team, in charge of IT infrastructure and automation, internal tooling development, security audits, software procurement. **Skills** - You have prior experience as an IT Manager, ideally in a fast-growing, SaaS-oriented environment. - You're comfortable with Apple environments and experienced in SaaS administration (such as Google Workspace, Jamf, Slack, Notion, etc.). - You understand security and compliance requirements: data protection, access rights management, with ISO 27001 or SOC 2 compliance experience being a bonus. - You are rigorous, autonomous and pragmatic. - You excel at communication: as IT Support Manager, you'll interact daily with all Pennylane teams and present your IT Support roadmap strategy. - You are fluent in both English and French. **What do we do to make your work life easier** You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone Wherever you are based, you will get 25 vacations days paid by Pennylane You’ll have a competitive compensation package You'll get company shares to enjoy a piece of the success story you're building with us You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it - ️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness You’ll have access to Busuu to perfect your English or your French You’ll get the latest Apple equipment We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone. If you are ba