Senior Engineer Data Center Engineering

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Engineer Data Center Engineering

Major Accountabilities
- Installation and troubleshooting support, for multi-vendor hardware in an enterprise class data center environment. Design and support cost effective copper and fiber optic wiring solutions in support of multi-vendor hardware connectivity.
- Provide project support for major initiatives. Manage and coordinate colocation vendor resources for installation and cabling of multi-vendor IT equipment. Ensure Mastercard processes for asset and change management are meticulously adhered to.
- Manage physical aspects of the IT infrastructure by means of Mastercard standard DCIM tool.
- Evaluate new and existing software and hardware products to standard guidelines. Create and update Mastercard standards documentation for sharing with other internal teams.
- Provide support to remote technology teams for escalated issues. Under direction of remote SME’s, perform hardware and software changes on local IT infrastructure.
- On-Call support for hardware, networking, and infrastructure for a 7 x 24 data center.

Education
- Bachelor’s degree in Computer Science, Math, or Engineering or equivalent combination of education and experience.

Knowledge/Experience
- Intermediate level of experience in multiple IT domains, including data center engineering, networking and IT infrastructure support.
- Thorough understanding of structured copper and fiber optic cabling solutions and methods for troubleshooting UTP Copper and Fiber Optic cabling issues.
- Good understanding of TCP/IP networking, standard networking protocols and basic network security utilizing Firewalls and router ACLs.
- Knowledge on Arista & Cisco product portfolio and Unix/Linux/Windows operating systems.
- Understanding of electrical and HVAC technologies and systems.
- Understanding of general datacenter infrastructure.
- Holding a datacenter related certification from any provider (e.g. Uptime Institute, EPI,....) is not mandatory but certainly a plus.
- Knowledge of DCIM tool e.g. AGConnect is considered an asset.
- Knowledge of ticketing tool e.g. Remedy is considered an asset.

Skills/Abilities
- Must have the skills and be comfortable working in a large data center environment where extreme caution must be used working around production hardware.
- Basic Project Management experience in managing data center engineering projects.
- Strong English verbal and written communication skills.
- Good interpersonal skills and able to work as part of a team.
- Process oriented with keen eye for detail and accuracy.
- Being able to think logically and perform troubleshooting.
- Be flexible with working hours (perform weekend and/or after hours work)
- Adhere to our 3-day per week on average working in the Mastercard office or datacenter.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.