User Researcher and Experience Designer M/w

**Entity description**:
At Digital & IT, we harness the power of the latest technological advances and our history of industrial excellence to foster innovation and enable Air Liquide’s talents to thrive.

**How will you CONTRIBUTE and GROW at Air Liquide?
As part of Air Liquide Digital & IT ecosystem and its Digital Factories, the Product Design team (user researchers, service designers, UX designers, software engineers and Digital producers) aims to understand, design and develop user-centric digital solutions to accelerate value creation of transformative initiatives through product-centric and data-driven approaches.

As part of Air Liquide Digital & IT ecosystem and its Digital Factories, the Product Design team (user researchers, service designers, UX designers, software engineers and Digital producers) aims to understand, design and develop user-centric digital solutions to accelerate value creation of transformative initiatives through product-centric and data-driven approaches.

Your responsibilities will include:
**Research and synthesis**

You will formulate user-centric and research-based insights and actionable recommendations to support our partners’ decisions making process and guide design teams. This position requires a strong interest in qualitative research approaches. (ex: Behavioral personas, journey analysis).

**Target experience definition**

Based on research findings, you will define target experiences that take into account the needs, motivations, and aspirations of the concerned users and solution providers. (ex: user journey, service blueprint) You will be responsible for conceptualizing and defining concepts of digital products and services to ensure engagement from users and stakeholders. (ex: product and service definition workshop, user story definition ).

**Visual Thinking**

You will embody findings and recommendations through visual artifacts in order to engage and align internal partners towards a shared vision with various visualization techniques. (ex: concept modelisation, stakeholder mapping).

**Project lead**

You will lead multiple strategic projects and initiatives with a high level of autonomy while guiding junior practitioners and managing stakeholders in order to ensure optimal delivery.

**Business Design**

You will support the definition of the strategic business challenges and figuring out how to create, deliver and capture values with evidence-based approaches. (ex: value proposition, value mapping).

**Are you a MATCH?
- Master degree in Design (Strategic Design, User research, Service Design, Interaction Design), Humanities, Innovation Management or a related academic field.
- You have at least 5 years of experience in corporate environments, consulting, agencies or startups with direct interactions with clients and internal business partners.

**Technical skills**
- You can conduct rigorous user research and define actionable insights
- You have the ability to create targeted experiences that are based on user-centered and business-focused concepts
- You are able to model engaging visual artifacts (use of Figma and Adobe)

**Interpersonal skills**
- You have the ability to confidently lead multiple projects and manage stakeholders in international contexts
- You possess a growth mindset, as you need to see challenges as opportunities and help drive a positive culture. You are solution-oriented and a team player.
- You demonstrate good communication and synthesis skills

**Languages**
- English: fluent, written and spoken
- French: fluent, written and spoken

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.