Guest Experience Manager

Where**:Vallon-Pont-d'Arc**

Contracted hours**:Full-time**

Job Type**:Fixed Term**

Pay**:€2,556.93, Per Month**

Optional Accommodation**:Yes**
- Earn 2557 € gross monthly (our pay system is benchmarked, transparent and fair), or secondement from UK contract.
- Fixed Term Contract from 22/04/2025 until end date 20/08/2025
- Based at our idyllic, ‘summer only’ centre PGL Domaine de Segries in the south of France

**Ready for an adventure on the Ardeche?**
PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors.
Join the team at Domaine de Segries
Deep in the heart of the Ardèche region, Domaine de Segries watersports centre in France (known as ‘Segs’) is the home of our world famous Ardèche Adventure canoe holidays.

**Make a difference as a Guest Experience Manager**
You’ll lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbyeleaving them counting down the days until their next visit
This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with the on-site Leadership & Management team to ensure PGL is an incredible place to work, and to visit
You’ll also be comfortable working with data, able to understand complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and interpret customer feedback, & implement innovations to keep PGL growing** **& improving for the future

**Is this you?**
- A proven leader of people with superb organisational abilities, able to coach and inspire others
- A customer-centric approach driven by going above and beyond to ensure an amazing experience for all our guests
- An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
- Enjoys problem solving and thrives when faced with a variety of complexities & deadlines
- Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

Above all, it’s our core values of **FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK **and** RESPECT** that unite us.
A place to thrive
No matter your background, ethnicity, age, neurodivergence or anything elsePGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

**Fair pay and benefits for all**
- We are committed to aligning our pay with rates to **higher than the industry salary bandings**. We are dedicated to conducting annual company salary reviews to ensure our colleagues receive competitive pay.
- **Accommodation & catering **available in line with the collective bargaining agreement legislation for ‘benefits in kind’. Overall, only **65€ per month **for single accommodation and 3 meals per day.
- A career with ongoing growth, aided **development**, mentoring, multiple pathways and opportunities to work across the global business
- 24/7 access to our **Wellbeing** Hub alongside our Employee Assistance Program
- A generous benefits package including **health and life insurance plans** as well as a **pension** contributions
- Free/**discounted PGL break**s for your family & discounts at 100s of retailers.

**PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs.