Guest Program Supervisor

• Earn 2557 € gross monthly (our pay system is benchmarked, transparent and fair)
• Fixed Term Contract from 20/04/2026 until end date 14/08/2026
• Based at our idyllic, 'summer only' centre PGL Domaine de Segries in the south of France

Ready for an adventure on the Ardeche?

PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors.

Join the team at Domaine de Segries

Deep in the heart of the Ardèche region, Domaine de Segries watersports centre in France (known as 'Segs') is the home of our world famous Ardèche Adventure canoe holidays.

Make a difference as a Guest Program Supervisor

You'll support the General Manager by leading, managing, and empowering the Guest Experience team to deliver high-quality, fun, and safe guest experiences. Working collaboratively with the River Activities Supervisor overseeing the guest experience elements of the 3rd party activities (Canyoning and Tree top high ropes) and excursions.

In addition assisting in managing daily activities, equipping group leaders with the necessary tools and skills, resolving guest and colleague issues promptly, and implementing corrective actions and new procedures as directed.

You'll also be comfortable working with data, able to understand complex rotas, workforce planning, holidays and performance statistics relating to the team. You'll be required to gather and interpret customer feedback, & implement innovations to keep PGL growing & improving for the future.

Is this you?

A proven leader of people with superb organisational abilities, able to coach and inspire others

A customer-centric approach driven by going above and beyond to ensure an amazing experience for all our guests

An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams

Enjoys problem solving and thrives when faced with a variety of complexities & deadlines

Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

Above all, it's our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• We are committed to aligning our pay with ratesto higher than the industry salary bandings. We are dedicated to conducting annual company salary reviews to ensure our colleagues receive competitive pay.
• Accommodation & catering available in line with the collective bargaining agreement legislation for 'benefits in kind'. Overall, only 65€ per month for single accommodation and 3 meals per day.
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across the global business
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• A generous benefits package including health and life insurance plans as well as a pension contributions
• Free/discounted PGL breaks for your family & discounts at 100s of retailers.

PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs.

For a full Job Description and Personal Specification please clickhere.

For any enquiries specific to this role, please email

We hire the best talent and value a diverse, inclusive team; so, we are committed to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.

However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.