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il y a 2 semaines
We are looking for a Paris based Account Manager MICE (M/F/d) who will be responsible to support event planners and meeting & groups bookers in sourcing, booking, planning and paying for their meeting and group projects. Elevate the booking experience and drive customer satisfaction towards bookers and planners. Acting as industry expert in consulting the bookers as well as supporting them to self-service using HRS technology. The position is reporting directly to the Head of Meeting & Groups Operations. Tasks - Review meeting and group requests - Providing excellent advice with regards to their meeting & groups requirements - Ensure outstanding booking experiences for planners and bookers - Negotiate rates and conditions with hotels to exceed the customer expectations and present best competitive offers - Achieve appropriate benchmarking metrics as per client or company requirement - May participate in program re-negotiations or cancellation negotiations, as required - Ability to build customer relationships through mutual trust, respect and understanding also in order to proactively identify further business opportunities for HRS Meetings, Groups and Event Service - Drive event planners to raise the online adoption and self-service use of the meeting & groups service, educating and supporting their change management process **Requirements**: - Commercial Education - Experience in the meeting & groups, conferences and/or booking departments within hospitality industry - Good knowledge of the hotel industry and meeting & groups standards - Ability to communicate effectively and professional with all levels of management and clients and to maintain lasting relations - Excellent communication and negotiation skills in both ways: Understanding "pain and gain" of the customer and presenting best possible solutions - You enjoy high performance and fast changing environments - You possess a high degree of self-motivation, pro-activeness, forward thinking and assertiveness - Fluency in English and French, spoken and written - Empathy, authenticity, integrity, commitment, resilience, respect and tact in dealing with employees, business partners and other stakeholders - Please send your resume in English **Benefits**: Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable. The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
