System Engineer

System Engineer

CGM LAB Belgium is a major provider of IT solutions for medical laboratories in Europe, in hospital environment and in private laboratories.

With our laboratory information system MOLIS we are a key player in this field in several European countries.

To reinforce our Technical Service team, we are looking for a System Engineer

The company

CompuGroup Medical delivers important software to help medical facilities provide better diagnostics and healthcare to millions of patients. We build bridges between physicians, pharmacies, health insurances, laboratories and hospitals and help them to optimally treat people.

Upholding health

To increasingly understand and simplify the work of all medical care providers is our goal. For over 25 years, we have supported our customers in storing, exchanging, and requesting information and knowledge securely. In this way, we unburden them allowing more time for what is most important: their patients.

Understanding what makes a difference in the healthcare sector

CompuGroup Medical has many years of market experience and maintains a close relationship with its user base. 400,000 customers in 56 countries worldwide have put their trust in us. Our job is to effectively implement continuously evolving technology so that our customers stay at the forefront of medical progress.

Roles and responsibilities
- Administrate the infrastructure of the BU (development and support) - including installation, active maintenance of OS, tools and software, and monitoring of the health of the systems
- Configure and install products, systems, solutions, equipment for demo, training, and/or support needs
- Manage Oracle and Postgres databases
- Installation, monitoring for health and performances, tuning
- Install and upgrade products, systems, solutions on customer hardware
- Participate in service interventions such as system upgrades, configuration changes, and preventive maintenance actions
- Follow the security patches for the supported OS, DB, and tools
- Produce and maintain technical documentation, procedures and working instructions to build our knowledge base
- 24/7 customer support
- Take turns on the out-of-hours customer support rotation, including during the weekend
- Perform site installations and updates during the weekend on rare occasions
- Automate your work as much as possible
- Follow the developers’ best practices and coding rules. Make proposals to improve them
- Work closely with development (including QA and Documentation) and deployment colleagues
- to deploy and manage tools that support development automation, configuration, and release management
- to deploy tools that monitor the performance of the systems, including DB's.
- to coach development team on DB topics
- to define how to deploy developed software
- to help define a DevOps strategy
- Define purchasing needs for the installation, maintenance/upgrades of systems and software
- Liaise and connect with relevant stakeholders: colleagues, third parties (OS, DB, software providers), customers
- To provide technical assistance on customer service requests (Incidents, Change Requests, Request for Information, Installations)
- By taking full ownership for response time, incident restoration, and follow-up on incident resolution
- Manage your planning considering both your internal and external customers, reporting your work to your line manager

Required skills and experience
- Proven experience (5+ minimum) of administration of Linux or Windows servers (with willingness to learn the other). Knowing both is a major plus
- Understanding of knowledge sharing and quality by following the best practices of development: code review, testing, maintenance of a knowledgebase
- Good command of English plus fluency in French, German or Dutch. Multiple languages are a plus
- IT knowledge (networking, management of IT infrastructure, support to IT end users, management of VPN connections, authentication, and protocols: AD, LDAP, azure, etc.). Strong IT knowledge is essential
- Advocate of Security, and working knowledge of Security tools, hardware, and best practices
- Knowledge of and solid experience with Oracle and/or Postgres database administration

Soft skills
- Result oriented and proactive approach to work
- Troubleshooting skills
- Ability to works autonomously while getting help when necessary
- Initiative and pragmatism without losing focus of your internal and external stakeholders.
- Good team player willing to accept and give feedback and constructive criticism Awareness of technology watch/continuous learning and ability to define shortfalls and training needs. Openness for change
- Clear and effective communication skills. Actively participate in continuously improving our internal and external operations
- Adherence to the department policies, time record keeping, corporate procedures and working instructions
- Resistance to stress and a cool head in critical situations

What we offer