Customer Engagement Manager

il y a 2 semaines

Paris, France AXA Partners Temps plein

Within the Customer Journeys & Innovation teams, we are looking for** our future Customer Engagement Manager F/M** for a fixed-term contact of 7 months.

You will have a key role of sharing, leveraging and engaging around the « Customer First » obsession within AXA Partners.

You will work within the Customer Journey & Innovation central teams as well as in close relationship with local teams to boost synergies, knowledge and understanding of customer experience.

You will be instrumental in fostering a culture around customer first and engage a sentiment of responsibility in improving the customer journeys and the implementation of innovative solutions.

Your main responsibilities will be:

- To share best practices amongst the community, ensure synergies, share key insights, good practices and key facts through internal and external communications, governance, regular sharing events and by sharing it to EXCOM when necessary.
- To animate the community of stakeholders linked to customer journey improvement through a governance including key decision making instances as well as more insights sharing moments, and informal get together
- To implement and adapt the engagement plan to shine light on improvements and leverage key insights. Regularly propose content for internal and external communication.
- To be the voice of the customer experience improvement transversally and leverage the work done, notably in RFPs

**Your Profile**
Profile
- You are used to working in international organisations and have an interest in working in a multicultural environment
- You have a proven experience in cross-functional management
- You have experience in multinational environments and/or in consulting is a plus

Technical skills:

- Change management
- Communication skills
- Community facilitation

Soft skills:

- Adaptability
- Excellent oral and written communication skills (English & French)
- Ability to synthesise

**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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