Customer Operations Manager

**Company Description**
Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers, power aggregators or energy suppliers.

Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy. Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward

We are seeking a highly motivated individual to join our team as Customer Operations Manager, in charge of supporting our clients in their day-to-day usage of our services as well as providing key data for the team efficiency: maintaining the quality of the data provided, optimising the settings of Streem data models and services for each user, and ensuring internal data efficiency.

The customer operations team is at the core of Streem’s business, constantly liaising between our tech team, our product manager and our clients and commercials. The role is a great entry point to evolve toward a product management or an operation career.

**Responsibilities**:
**_ Customer operations_**
- Ensure customer satisfaction by providing support before, during, and after the deployment of Streem Energy's solutions
- Monitor the Streem data quality overall to detect potential bugs and issues
- Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.
- Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.
- Reports clients needs and product feedback to ensure continuous improvement of our service
- Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems

**_ Performance analysis_**
- Define and implement new KPIs to measure team and business performance
- Create and maintain dashboards for the team operational performance
- Develop new tools to improve team operational performance
- Automate processes to increase team & business efficiency

**Qualifications**
- ** A previous internship experience** as an analyst, consultant and/or customer support in the SaaS or energy industry would be appreciated.
- ** Strong analytical and technical skills** with an ability to define, analyse, challenge or be challenged on **complex dataset**. Some knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area
- Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus)
- Excellent communication skills in **both English and French**, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively
- Strong organisational and time management skills, with a keen attention to detail

**Additional Information**
At Streem Energy, we take pride in offering a dynamic and stimulating work environment, where each team member is encouraged to bring their ideas and contributions. We do offer:

- an entrepreneurial environment
- an international team with many different nationalities
- an already developed client base waiting for us to develop more features

**Perks & Benefits**

At Streem, we believe that our employees should be fairly rewarded, directly benefit from the success of the company, and enjoy an open and flexible work environment that can adapt to their personal constraints.

In practice, this means:

- Flexible Office. We have offices in the centre of Paris (close to Gare de Lyon to ease the commuting) with a remote work policy to best accommodate your needs.
- All the tools you need. Top of the range equipment that suits your habits and ways of working.
- A comprehensive healthcare insurance

**Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.**

**What's next ?