Services Engagement Manager

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a
**Public Benefit Corporation**, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

**The Role**

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva CDMS Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small, medium, and enterprise Vault CDMS implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

Utilizing their own clinical trial systems experience and Veeva product knowledge they will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start.

**What You’ll Do**
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with the partner ecosystem
- Position support, training, and other solutions that may be needed for a successful customer experience
- Travel estimate: Less than 25%

**Requirements**:

- 5+ years experience delivering consulting services, including involvement in selling services
- Minimum of 2 years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
- Experience of implementing EDC systems for a cross-section of customers, small and large pharma and CROs
- Understanding of the data capture for clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases
- Proven success in selling services
- Ability to engage audiences of varying perception levels
- Collaborative and consultative work style
- Ability to travel

**Nice to Have**
- Experience in interpreting clinical protocols and translating requirements into software specifications including writing and reviewing technical documentation
- Life Science, computer science or related degree
- SaaS/Cloud experience in the delivery of clinical trials

RemoteGermany

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.