Engagement Manager

il y a 6 jours

Paris, Île-de-France Tata Consultancy Services Temps plein

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world's best-trained consultants in 55 countries.

TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

As a
Global Engagement Manager
, you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas of
IT infrastructure, cloud transformation, and digital services
. You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.

Key Responsibilities:

  • Serve as the
    primary engagement leader
    for global clients, ensuring strategic alignment and delivery excellence.
  • Oversee
    multi-disciplinary programs
    involving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.
  • Coordinate
    cross-functional teams
    across geographies, ensuring consistency in delivery, governance, and communication.
  • Apply
    Agile, PRINCE2
    , and hybrid methodologies to manage program execution, timelines, and risk.
  • Ensure
    24x7 operational readiness
    and SLA compliance for infrastructure-heavy engagements, including incident and change management.
  • Drive
    financial performance
    : revenue forecasting, cost control, invoicing, and deviation management.
  • Lead
    executive-level client communications
    , manage expectations, and resolve escalations.
  • Ensure
    quality assurance
    and program integrity, aligning with technical standards and business goals.
  • Oversee
    multi-site, multi-shore delivery models
    , ensuring seamless coordination and performance.
  • Support
    business development
    by identifying growth opportunities within existing accounts.

Your Profile:

  • 15+ years
    of experience in IT program management, with a strong focus on
    infrastructure and client engagement
    .
  • Proven experience managing
    large-scale, international, 24x7 operations
    with high availability requirements (99.99% SLA).
  • Deep understanding of
    cloud technologies
    (public, private, hybrid) and infrastructure services.
  • Certified in
    Agile (Scrum, SAFe)
    and
    PRINCE2
    ; PMP or ITIL certifications are a plus.
  • Strong leadership, communication, and stakeholder management skills.
  • Fluent in English; French proficiency is a strong advantage.

Why Join TCS France?

  • Competitive
    fixed + variable compensation
  • Holiday bonus
    ,
    profit sharing
    , and
    CSE benefits
  • Work with
    global clients
    on
    cutting-edge transformation projects
  • Access to
    training, certifications
    , and
    international career paths

  • Participate in
    community events
    : tech meetups, after-works, and innovation weeks

  • Working at TCS

  • Attractive fixed + variable compensation
  • Holiday Bonus
  • Profit sharing
  • CSE
  • Join an international group present in 50 countries
  • Work on ambitious and innovative projects
  • Participate in our community events: meetups followed by after-works, tech week, etc.
  • And because we want to help you grow and improve, we offer regular training and participation in conferences.

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