Operations Technician

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The Neo1 team at American Express GBT is a full-stack innovation hub, and is looking to accelerate the growth of our spend management platform while maintaining engagement of our rapidly growing customer base of SME’s. The platform serves the spending needs of SMEs (Small and Medium Enterprises) as a B2B SaaS platform currently focused in the UK and US. The core spoken language of our operational team is English, spanning members who work both remotely and from our core offices internationally.
To enable this growth as a product lead SME SaaS product are looking for a new member to join our DevSecOps team focused on maturing and streamlining our Development Operations.
**What you will do on a typical day**:
**What we are looking for**:Technical Expertise**:
Proficiency in Ops and DevOps concepts.
Knowledge of SQL.
Exposure to Python scripting skills.
Experience with log management tools (e.g., ELK Stack, Splunk, Datadog, etc.).
Understanding of full-stack infrastructure in AWS.
Experience with ticketing systems like Jira.
Familiarity with CI/CD workflows and version control systems such as Git.
**Access Control Knowledge**:
Hands-on experience implementing and managing Role-Based Access Control (RBAC).
Strong understanding of identity and access management principles.
**Problem-Solving Skills**:
Proven ability to troubleshoot complex technical problems in distributed systems.
Proven ability to carry out RCA and proactive Risk Assessment on requests and changes considered.
**Security Awareness**:
Knowledge of security best practices
Exposure to the PCI-DSS compliance standard.
**Soft Skills**:
A customer-focused mindset.
Attention to detail with a process-oriented approach.
Strong communication and collaboration skills, including the ability to write technical documentation in English.
Willing to and agree to work flexible working hours, to support the needs of customers and colleagues in US time zones. Example start at 11AM and finish at 7PM as requested.
**Preferred Qualifications**:
Experience with CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI).
Familiarity with containerization tools (e.g., Docker, Kubernetes).
Familiarity with Security Control Systems and Frameworks (e.g., SOX, PCI-DSS, ISO).
Knowledge of database systems (SQL/NoSQL).
Why Join Us?
Opportunity to work with a cutting-edge platform in the fast-growing Spend Management space.
Collaborative and inclusive work culture that values innovation and creativity.
Professional growth opportunities and access to learning resources.
Work from home flexibility.
Willing to travel as requested.
Opportunity to engage in continuous learning, including developing programming skills (particularly in Python) and exploring other technical tools and methodologies to support a future transition into a more DevOps-focused role within the team.
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Location Paris, France
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.