Network Service Ownership Officer

**Job Description**:
**About AXA**

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**About the job**

**Main missions**

Your responsibilities include:

- Managing all aspects of quality of service (QoS) and service ownership for Network services
- Defining and documenting operating models for Network services
- Ensuring operational readiness for Network services
- Ensuring incident, problem, and change (IPC) processes are implemented correctly
- Ensuring Network Services availability and performance targets are met
- Managing and governing third-party vendors and suppliers
- Delivering service reporting for Network Services
- Working with AXA markets and entities to deliver new services
- Developing, enhancing, and transforming or changing existing services
- Developing and managing service improvement plans
- Ensuring the services delivered meet global standards
- Building and maintaining strong business relationships at a strategic level with customers
- Providing escalation support for incidents
- Liaising with GSC Services Managers
- Delivering global governance of services in scope

**Expected skills & experience**

We are looking for someone with the following experience and skills:
**Experience**
- Experience of service ownership within a Network environment in a large corporate environment (with ITIL preferably)
- Experienced with Network incident and problem management
- Experience in change management, communication activities and mediation
- Experience and understanding in the management and rollout of processes and organisation change
- Experience in developing new Network services at Service Management level
- Experience in driving Service Improvement Plans / QoS initiatives
- Experience managing competing priorities and ability to work as part of a team or independently

**Technical skills**
- Good understanding technology systems and ideally experience of network services and network equipment
- Awareness and understanding of Agile methodoloy

**Soft skills / transversal skills**
- Strong proficiency with both the English and French language for verbal and written communications is mandatory (level 3 / extensive)
- High adaptability and flexibility
- Self-motivated and confident in own thinking and decisions
- Proven track record of working globally in a large organization
- Proven analytical, evaluative, and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Proven analytical, evaluative, and problem-solving abilities
- Excellent written, oral communication, and interpersonal skills
- Strong customer focus
- Ability to communicate at all levels

**What we offer**

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.