Claims Handler

General information

**City**:Paris

**Country**:France

**Creation Date**:06-Jan-2025

**Employment Type**:Permanent

**Employment Type**:Full time

**Ref #**:1234571329
- Description & Requirements
- Role Title: Claims Handler
- Department: Claims
- Location: Paris
- Type: Permanent
- About the Role:

- Handling Paris claims on various lines of business (mainly Financial Lines, Casualty, PI, Fine Art & Specie) through all stages from initial notification to conclusion including recording claims on relevant systems, coverage analysis, liability and quantum assessment, establishing and monitoring appropriate reserves and making claims payments as required.
- About the Department & Team:

- Creation of a claims handler position in order to support the team in Paris portfolio development.
- Key Responsibilities:

- Handling of claims emanating from the Paris book (a mix of primary/excess and lead/follow) from initial notification to resolution with optimal service and results (including drafting coverage letters and internal reports as appropriate) with reference to the Paris Claims Manager and European Claims Manager where necessary.
- Working with relevant service suppliers, including external legal counsel, adjusters and other external representatives;
- Providing support to the Paris and London Third Party Underwriting teams, Actuaries and Senior Management including advising on claims related information, drafting and/or approving policy wordings and endorsements, updating on legal trends, attending pre-inception/renewal/claims review meetings as required and undertaking legal reporting to LSM’s outward reinsurers (including through participation in audits);
- Ensuring full compliance by the Paris Claims team with all LSM stipulated global and local operating protocols, procedures and policies, LSM service standards and FSA and SOX regulatory compliance;
- Ensuring effective, prompt and correct claims transaction processing and identifying and implementing day to day operational procedures to improve the claims handling process and/or control or improve cost efficiency;
- Actively participate in and contribute as a member of the team on cross-functional initiatives and innovations;
- Relationship building, developing LSM market recognition and promoting the LSM brand (including participation in industry conferences/committees, both by way of attendance and/or presentation, market meetings, meetings with brokers and insureds to discuss trends and developments or in the context of an existing claim and assisting Underwriters in their marketing efforts).
- Any other matter necessary for the functioning of the Paris Claims team and LSM Claims Department.Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.- Skills and Experience
- Experience in specialty claims handling;
- Good knowledge of insurance regulations (insurance and civil law);
- Strong written and oral English language skills;
- Organizational, interpersonal and relationship building skills;
- Good analytical and oral/written presentation skills;
- Negotiation skills;
- Ability to work alone or as part of a team;
- Self-motivated and dynamic;
- Ability to manage/prioritize multiple tasks;Ability to make decisions and exhibit sound and reasoned judgment and/or refer upwards as appropriate.- About Liberty Specialty Markets (LSM)
- Liberty Specialty Markets is part Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
- Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.A supportive culture, which includes promoting a healthy work-life balance and working flexibly.- For