Process & Tools Specialist

Business Partnering
- Participates in selected business meetings to build detailed understanding of unit business performance and related topics.
- Provides credit management expertise as needed.
- Ensures completeness and accuracy of the collection strategy and dispute management routing for relevant business lines and units.
- Develop, support, and maintain the collection strategy and the dispute management routing, ensuring FL wide fit, training the relevant teams in FL
- Resolving and supporting FL in complicated collection cases
- Review and assess query & dispute root cause analysis and agree corrective actions from end to end perspective and in cooperation with BPO partner
- Responsible for customer invoicing, credit request, cancellation and rebill processes from end-to-end perspective
- Coordinates with CS&A and inbound teams to ensure that inbound customer calling activities related to collections are appropriately managed
- Manage finance operations partners collaboration for credit management, collection, and dispute management processes
- Lead a team of Credit Controllers and/or Collection Specialists (where the role remains in FL) to execute their role in line with the global process to manage collections and disputes
- Where appropriate perform Collection Specialist activities for large and key accounts or for a specific business area based on complexities and needs of the unit.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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