After Sales Manager

**Who Are We? Why Join Positec?**

Positec France, based in Trappes, Yvelines, is a subsidiary of the Positec Tool Corporation. Founded in 2011, our company has quickly established itself as a major player in the electric tools and gardening sector in France. We primarily distribute the WORX brand for consumers and the KRESS brand targeting professionals in construction, DIY, and gardening.

What sets us apart is our commitment to innovation and sustainability. We design, manufacture, and distribute tools that not only meet our customers' needs but also contribute to a greener future.

We are an internationally growing family-owned company with a dynamic team that embodies a true startup spirit, where innovation and collaboration are at the heart of everything we do.

If you are looking to join a company that values innovation, teamwork, and sustainability, Positec France is the perfect place for you.

**Your Responsibilities**

The Senior After-Sales Service Manager is responsible for the overall management and strategic direction of all after-sales operations in France. As the manager of the after-sales team, you will ensure customer satisfaction, supervise technical support activities, and coordinate the department's budget and organization with the head office in China.
- **Main Responsibilities**:_
- Monitor after-sales processes, including the management of product quality complaints, ensuring rapid and effective resolution.
- Design and implement the after-sales strategy in France, in line with international guidelines, to ensure effective after-sales coverage.
- Coordinate the work of the field team, guaranteeing fast, high-quality service for our customers.
- Supervise and validate warranty repair requests and spare parts management, in collaboration with distributors and partners.
- Ensure excellent relations with professional (distributors, retailers, etc.) and end customers to guarantee smooth, high-quality after-sales service.
- Create and run training sessions for customers, partners, and internal teams, to ensure in-depth knowledge of products and after-sales procedures.
- Work in direct liaison with head office to ensure proper alignment of objectives, provide feedback from the French market and negotiate the resources and budgets needed to keep the after-sales service running smoothly.
- Suggest improvements to after-sales processes, products and services based on customer feedback and performance analysis.
- Supervise, train, and motivate the after-sales service team, focusing on developing technical skills and increasing the expertise of field specialists.
- Travel to the field when necessary
- Management of the Repair Center services provider and monitor advanced repairs and resolve complex technical issues.

**Who are you ?**
- Technical expertise in robotic mowers and power tools
- In-depth knowledge of electromechanics, electronics, IT and robotics.
- Experience in technical team management, with proven ability to coach and motivate a team in the field and in the back office.
- Budgetary and organizational management skills,
- Ability to work with international teams to ensure consistency in processes and priorities.
- Excellent communication and customer relations skills, able to build strong relationships with a variety of contacts (distributors, customers, internal partners).
- Leadership, able to maintain a positive, high-performance team dynamic.
- Ability to work independently, take initiative and manage complex projects with a strong capacity for adaptation.
- Problem-solving and an analytical approach to a variety of technical issues.
- Fluency in English, both spoken and written, to interact with the EMEA and China headquarters and international teams.

**Don't hesitate, Join Us**

Type d'emploi : Temps plein, CDI
Statut : Cadre

Rémunération : à partir de 56 000,00€ par an

Avantages:

- RTT
- Travail à domicile occasionnel
- Véhicule de fonction

Horaires:

- Du lundi au vendredi
- Repos le week-end
- Travail en journée

Rémunération supplémentaire:

- Prime annuelle

Lieu du poste : En présentiel