Director Professional Services

Career Growth, Flexibility and Collaboration

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Great opportunity for an experienced PROFESSIONAL SERVICES Leader to join the ENTRUST Team.

Position Overview:
The PS director will be responsible as well to manage, monitor and report on the EMEA PS P&L (revenue and margin) by providing regular update during business review on various business metrics (actuals, backlog, forecast,)

The PS director will be responsible as well to adapt the internal processes and documentation to ensure compliance with internal policies and business expectations.

The Professional Services Director EMEA reports to the Vice President PS Payment & Identity.

**Responsibilities**:
- Manage the execution of the Professional Services activities in EMEA for the P&I segment, aligned with the Entrust strategy and business focus.- Supervise the implementation activities with PS Managers and Project Managers, ensuring good level of Customer Satisfaction and profitability of deployment projects and maintenance activities.- Lead the monitoring of performance KPIs with the team, and reports to PS executive management: revenue forecast, gross margin, billable rates, utilization- Work alongside the Sales team in EMEA to secure our deliverables commitments: support Sales cycle, review Technical Sales Consultant offers, accelerate deal closing- Collaborate closely with the VP PS P&I to ensure prioritization in delivering the backlog, and optimization of billable rates of the team.- Ensure team members are sufficiently skilled to manage complex projects and customer situations.- Take a lead role in transforming and strengthening the organizational culture, ensuring that Entrust values and approach are displayed in the PS team.- Improve the PS Colleague experience from onboarding to offboarding (integration process, enablement, continuous development )- Proactively support the transformation of Entrust to reach high standard of people individual performance and delivery excellence.- Challenge existing processes & tools to ensure we provide strong support to our teams in their day-to-day activities.- Build and develop internal Communities (all teams, expert communities) to boost team spirit, collaboration, best practices sharing.

Basic Qualifications:
- 8+ years of leadership in leading a Professional Services activities with a technical background.- Proven knowledge of project management, development and system integration concepts and practices- Outstanding stakeholder management, relationship-building, and influencing skills.- Exceptional organizational skills, end-to-end thinking, and a high level of ownership.- Demonstrated communication and presentation skills, including the ability to clearly communicate and influence in regards to business and technical concepts.- Ability and willingness to travel up to 15%.- Fluent in English.

Preferred Qualifications:
- Master in computing science- PMP certified or similar Project Management recognized industry standards- Technical expertise in the areas of EMV, smart card, identity management, biometrics, information security, operations, IT infrastructure.- Experience delivering projects to Government and Financial customers.-
- Experience performing financial analysis.- Additional language capability.

About Entrust

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this?
_Together._

Join us. Together we’ll create solutions for a more connected, mobile and