Manager, Operational Effectiveness

**About Astellas**:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.

We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.

We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.

Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.

**The Opportunity**:
As the Manager of Operational Effectiveness at Astellas, you will play a pivotal role in defining, monitoring, and analyzing performance indicators for the subsidiary to enhance strategic planning capacity. Your primary focus will be on seamlessly integrating strategic planning with tactical execution to drive performance and operational excellence within the subsidiary.

You will proactively identify opportunities for process improvements and ensure compliance with ethical standards. Strong leadership and communication skills are essential, as you will represent the subsidiary in regional forums and lead cross-functional initiatives. Proficiency in relevant tools and methodologies, along with a strategic orientation and customer-centric mindset, will be key to your success. A solid background in the pharmaceutical industry, particularly in roles that combine technical expertise with leadership responsibilities, is crucial for this position.

**Hybrid Working**:
At Astellas we recognize the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office

alongside the flexibility to work from home; optimizing the most productive work environment for you to succeed and deliver.

**Responsibilities**:

- Use created EMEA processes to collect and analyze multidimensional customer data.
- Ensure efficient resource deployment through robust sales force sizing and territory allocation processes.
- Create and implement Operational Effectiveness policies/processes, including segmentation, targeting, territory and key account activity planning, performance objectives, and other commercial processes.
- Monitor and evaluate the implementation of new channels at the subsidiary level.
- Ensure the integrity of data entered into solutions to generate reliable and relevant insights that facilitate strategic decision-making.

**Essential Knowledge & Experience**:

- Strong strategic and customer orientation: ability to anticipate needs and drive business activities.
- Proficiency in using and managing Veeva (via SalesForce) and other BI tools (e.g., QlikSense). Knowledge and ability to use IQVIA and GERS Data.
- Expertise in Excel, PowerPoint, as well as sales databases.
- Mastery of SFE methodologies and concepts, performance measurement systems (Incentive schemes), KPI measurement, and the definition of commercial action plans’ structure.
- Fluent in English and French.

**Preferred Experience**:

- Proven experience in a similar role within a pharmaceutical company.
- Experience in ensuring training needs are met, providing training, mentoring, and support to local users, and improving their capabilities on critical commercial solutions.
- Field readiness to actively participate in commercial seminars and regional EMEA business solutions meetings.
- Experience in creating short-term and long-term business solutions roadmaps, integrating subsidiary needs, and collaborating with the EMEA Business Solutions community.

**Education**:

- Master’s degree, PharmD; or equivalent

**Additional information**:

- A diversified job in an international setting.
- This is a permanent, full-time position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Types**: Full-time,