Sales Engineer

il y a 1 semaine

Lyon, France Carel Industries s.p.a. Temps plein

**MAKE THE DIFFERENCE THINK CUSTOMER FIRST EXPERIMENT CARE BE OPEN**

Do you want to make a difference? Our goal is to always put customers and people first Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the **Carel Culture Code**, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

**Position**:
A major player in the Refrigeration and **HVAC** sector, our French subsidiary is currently looking for an Inside Sales Engineer to support its growth and strengthen its brand awareness in its target markets.

The **Inside Sales Engineer** provides support to the field **sales team** (external sales engineers).

They play an active role in the company’s commercial activity by managing day-to-day requests from customers and prospects.

They advise and provide documentation to customers in their search for products and solutions, handle product sizing and selection, and prepare price quotations.

They keep the external sales engineer informed of all requests within their territory.

They are responsible for maintaining a high standard of customer relations by ensuring regular contact and quality service throughout the project follow-up.

**Requirements**:

- As a key contact for refrigeration and HVAC professionals (Distributors, System Integrators, Refrigeration Technicians, Commercial Kitchen Specialists, HVAC Installers, etc.), you ensure their satisfaction by supporting them throughout the sales process.
- Draft simple price quotations, product equivalents, or spare parts offers.
- Select and size equipment and services offered by CAREL.
- Inform and document customers about new products, services, and solutions.
- Respond to tenders and inquiries by preparing accurate cost estimations and commercial offers for clients, partners, and prospects according to defined business models.
- Ensure proper communication and customer relationship tracking through reports requested by management and effective use of CRM tools.

**TECHNICAL SKILLS**:

- Strong customer relationship skills
- Knowledge of HVAC and refrigeration systems
- Familiarity with BMS systems, supervision/hypervision platforms
- Understanding of refrigeration production principles
- Knowledge of communication protocols and network systems

**SOFT SKILLS & GENERAL COMPETENCIES**:

- English proficiency (A2/B1 level) and/or Italian is a plus
- Ability to work both independently and as part of a team
- Adaptability to regulatory changes
- Proactive and solution-oriented mindset
- Skilled in using digital tools and IT systems
- Use communication tools in accordance with Group guidelines
- Contribute to the company’s cybersecurity by recognizing and protecting sensitive data

**Other information**:
**What we offer**

**ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE**#LI-ER1

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