Customer Service Representative

il y a 7 jours

Paris, France Freudenberg Group Temps plein

Empowering people, creating technology.

**Responsibilities**:

- Develop a strong customer relationship, address their inquiries, and propose corrective actions to ensure customer satisfaction and the achievement of company objectives
- Ensure order processing, monitor order preparation, invoicing, accounts receivable control, return management, and maintain the customer, pricing, and general conditions database in SAP
- Oversee service levels and delivery timelines, track orders during preparation with the warehouse, coordinate shipments with carriers, secure on-time delivery to customers, and propose possible improvement solutions
- Work closely with the sales and marketing departments to ensure the effective implementation of the commercial plan and marketing launches
- Collaborate with the Logistics department to check pending orders and inform customers
- Handle customer complaints, ensuring an effective resolution to the claim and prompt closure of the process

Qualifications:

- Educational background: Bachelor's degree (Bac +2) in Business Support, Executive Assistant, or Commercial Assistant
- 3-5 years of experience in a similar field, preferably in an international environment
- Operational English proficiency with a good level of both oral and written communication. Regular exchanges are expected
- Knowledge of SAP and proficiency in Windows programs (Excel, Outlook, etc.)
- Strong customer service orientation, versatility, and proactiveness
- Excellent written and verbal communication skills, demonstrating attention to detail and precision
- Ability to handle stress well and work effectively in a team
- Results-oriented and highly organized

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

FHP Vileda SAS

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