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Customer Service Officer
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Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.
**THE ROLE**:
Within the Reefer Key Account sales team, you are responsible for ensuring the detailed monitoring of various key accounts traffic in response to customer expectations.
**RESPONSIBILITIES**:
True interface between clients and internal teams (Reefer but also lines, commercial, operations, agencies), you ensure the quality of service provided to customers.
As such, you can optimize the flow of information from clients (sending weekly reporting and KPI's). You will immediately notify all incidents (delay, damage, feeder missed connection etc.) and propose solutions, in coordination with the concerned departments and services internally.
**In addition, you meet all their requests and questions (type**: change of destination; documentation problems, payment confirmation, release, claim).
You produce periodically internal statistics and analysis on their performance (monthly, quarterly and annually).
**SKILLS AND QUALIFICATIONS**:
Graduated with a License or Master in Transport / Logistics or International Trade, you have an experience of at least 2 years in the same type of job and master computer tools.
Your fluency in English and ideally in Spanish allows you to evolve independently in an international environment.
A successful experience in cargo flow management would be a major asset.
Your interpersonal skills, your responsiveness and organizational skills are essential for success in this role.
Come along on CMA CGM’s adventure
