Program Coordinator

**Company Profile**:
CEA Study Abroad provides international education programs for American and Canadian university students looking to earn college credit from fully accredited programs in Europe, Latin America, Africa and China. CEA’s programs combine a student-centered curriculum, global competence, cultural sensitivity, and academic excellence. Programs include such topics as language studies, cultural competency, liberal arts, social sciences, and international business. CEA is widely recognized for the quality of its programs and has a strong global brand in the education industry. Headquartered in Phoenix, AZ, CEA employs 140 staff in 12 countries around the globe.

**Position Summary**:
As a Student Life Coordinator, the incumbent’s role can be described in two main parts:

- Student Affairs: The Student Life Coordinator will participate in all aspects involved in the preparation and execution of students’ arrival, orientation excursions and activities, as well as advise students in the areas of cultural integration, student well-being and linguistic acquisition. They will also prepare all relevant documentation for students related mainly to the Student Affairs department.
- Student Housing: In coordination and collaboration with the Student Affairs Department, the Student Life Coordinator could also be asked to participate as needed in the sourcing, coordinating and preparing of CEA student and faculty housing and its corresponding documentation, addressing and resolving all housing issues in a timely manner, implementing and enforcing CEA housing policies, and ensuring that appropriate and quality housing placements are made according to the needs of students and expectations of CEA.

In all aspects of the position, the Student Life Coordinator will provide support and advising to CEA students and visiting faculty according to CEA’s high standards of service.

**IMPORTANCE/JOB DUTIES - Specific Responsibilities**:
The job duties listed below are not all inclusive of what the employee may be responsible, and other duties may be assigned to assist with achieving certain goals, expectations and to support business needs.

**Student Affairs Department**
- Planning
- Source, organize and make bookings for all co-curricular activities and excursions for standard and custom programs
- Source, organize and make bookings for all aspects involving students’ arrival (airport pick-up, transfer to housing, guided tours.)
- Source, organize and make bookings for Orientation for all programs
- Establish offerings in OSE according to contracted inclusions and budgets
- Keep calendar of all upcoming events and send out reminders in a timely manner
- Student Advising
- Provide day to day advising and attention to students by way of informing and supporting them (doctor appointments, required information)
- Advise students and track data in the area of student well-being
- Participate, encourage and advise students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program
- Maintain a supportive role while challenging students
- Bring escalated cases to the Program Director for oversight and support the Director as needed.
- Participate in the CEA emergency phone rotation
- Program Tasks and Facilitation
- Attend and facilitate program events including Arrivals, Orientation, planned social activities, and travel with planned excursions, as required.
- Create and edit the weekly student newsletter
- Update information databases for Student Affairs information
- Manage campus postings and bulletin boards, keeping information fresh and updated
- Manage student sign ups, check-outs of equipment, and registration in various campus events.
- Work with outside vendors to set up special rates for students (gyms, banks, etc.)
- Be responsible for general office duties at assigned
- Participate in upkeep and organization of CEA Paris center.
- Participate in the preparation of student housing as needed.
- Participate as needed in facilitating Permit of Stay and Presence Declaration paperwork and procedures.
- Housing
- Contribute to researching and evaluating housing options as needed.
- Contribute to establishing plans, reservations and managing housing turnover as needed
- Contribute to tracking housing equipment inventory (kitchen, bed kits, housing supplies, etc.) and order supplies as needed.
- Contribute to inspecting housing, resolving issues and enforcing CEA housing policies as needed
- Contribute to the coordination of arrivals in housing and running errands related to Student Housing or general office needs.

**Media & Marketing**
- Brainstorm and propose ideas for traditional & social media outreach in order to improve pre-departure communication and to attract new students
- Produce photo & video images related to specific topics to train students and colleagues on CEA programs
- Collaborate with CEA Home Office and local colleagues to align materials