Sales & Customer Service Representative

il y a 3 jours

ClermontFerrand, France Babymoov Temps plein

**CDD 6 MOIS**
**(RENOUVELABLE)**

**AS SOON AS POSSIBLE**
**BABYMOOV
RECRUITS

SALES AND CUSTOMER SERVICE
REPRESENTATIVE

Clermont-Ferrand

SALES & CUSTOMER SERVICE
REPRESENTATIVE (H/F)

MISSIONS
The position is based in France, however the position requires an excellent level of English because you will
be attached to the English subsidiary of the group.

As a member of our wider international customer service team, you will be responsible for ensuring the
satisfaction of our end consumers in the UK, handling their queries as well as processing orders for direct-to
- consumer orders.
calls for product related queries which may include:
Giving advice about the functioning of our products
Advising on the best product choices to suit particular needs
Answering any issues or faults relating to our products
Tracking customer orders placed via our website in case of query
Managing questions raised by our consumers shopping on Amazon
Processing orders on Dynamics 365 and via our retailers portals
Administration of returns
Liaising with our warehouse for despatch of orders & returns
Ad-hoc support to Marketing Manager on our brand website
Mailing catalogues

Working closely with our Sales & Operations Coordinator you will also be required to cover trade orders for
holiday periods

**REQUIREMENTS**:
The successful applicant will ideally have:
Excellent customer care skills (ideally with 1-2 years’ experience)
Excellent administration skills - Good interpersonal and communication skills
Ability to manage personal workload, keep organised and meet deadlines
Ability to work closely and flexibly with other team members
Ability to follow clear instructions to carry out given tasks
Demonstrate a high level of professionalism, integrity and commitment
A full proficiency with MS Office programmes.
A knowledge of Zendesk or other CRM, and Dynamics useful (although full training given)
A minimum of 5 GCSE's A - C including English and Maths

l’adresse:
**_ En lien avec notre philosophie d’ouverture et de diversité, nous étudierons, à compétences_

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