Support Technician

il y a 5 jours

Grenoble, France Comarch Temps plein

Comarch is recruiting an experienced Support Technician (M/F) to join its team.

**YOUR MISSION**
- **You will be part of a team of experts responsible for supporting our customers' production projects;**
- **As part of this role, you will be responsible for Level 1 and 2 support for our customers, and your tasks will include the following**:

- **Analysing, classifying, prioritising and recording requests in the internal ticketing tool;**
- **Proactive monitoring using the operating tools provided (Nagios, LogHub);**
- **Resolving Level 1 and sometimes Level 2 incidents (based on procedures) in compliance with contractual service commitments, and escalating other incidents to the next level;**
- **Tracking tickets in the internal tool;**
- **Supplying and updating the knowledge base (problems and solutions based on procedures);**
- **Application of Level 1 and sometimes Level 2 procedures;**
- **Escalation of incidents to level 3;**

**YOUR PROFILE**
- **You have a 2/3-year higher education qualification with a specialisation in IT or significant experience in support or service desk;**
- **You are recognised for your listening skills, your sense of service and your ability to work independently;**
- **You have knowledge of bug tracking tools (Mantis, Testlink, Bugzilla, Jira, etc.);**
- **You know and like working in a team in an international context;**
- **A web culture would be a plus;**
- **You have a good level of English.**
- **A web culture would be a plus;**
- **You have a good sense of customer service

  • Support Technician

    il y a 5 jours

    Grenoble, France 2CSI Temps plein

    Support Technician (M/F) Reference number: ENG-GRE-CLM-TechSupp **Locations**: - Grenoble Comarch is recruiting an experienced Support Technician (M/F) to join its team. YOUR MISSION - You will be part of a team of experts responsible for supporting our customers' production projects; - As part of this role, you will be responsible for Level 1 and 2...

  • Experiment Support and Instrument Technician

    il y a 2 semaines

    Grenoble, France ILL Temps plein

    **Experiment Support and Instrument Technician** **Context** As an experiment support and instrument technician, you will be responsible for the operation and development of experimental equipment and for providing support for experiments conducted at the ILL. You will act as technical contact for the instrument D11 within the Large Scale Structures group...

  • Experiment Support and Instrument Technician

    il y a 2 semaines

    Grenoble, France ILL Temps plein

    **Experiment Support and Instrument Technician** **Context** As an experiment support and instrument technician, you will be responsible for the operation and development of experimental equipment and for providing support for experiments conducted at the ILL. You will act as technical contact for the instruments LADI / DALI within the Large Scale...

  • Scientific Instrument Technician

    il y a 7 jours

    Grenoble, France ILL Temps plein

    **Scientific Instrument Technician** **Context** **Your tasks** Principally working in the laboratory and the experimental halls, your duties will be to: - Maintain, fix, repair and configure cryogenic equipment - Provide support to your colleagues and scientists in order to ensure the proper functioning of the experimental programmes - Draft and update...

  • Support Technician

    il y a 5 jours

    Grenoble, France Kayentis Temps plein

    **KAYE** **NTIS** est un éditeur de solutions logicielles spécialisé dans les essais cliniques pharmaceutiques. Notre cœur de compétence se situe dans les solutions de capture et de traitement de données patient (eCOA). Avec 16 ans d’expérience mondiale dans l’eCOA, Kayentis a accompagné plus de **260 essais cliniques** dans **79** **pays**...

  • Technician – Vacuum laboratory and Beam distribution

    il y a 2 jours

    Grenoble, Auvergne-Rhône-Alpes, France Institut Laue Langevin Temps plein

    Core missionThe Institut Laue-Langevin (ILL), situated in Grenoble, France, is Europe's leading research facility for scientific research using neutrons. Every year, we host over 2000 visits by scientists, who come to the Institute to carry out world-class research.Come and join the "Vacuum" team, which is part of Mechanical Service of the Experimental Halls...

  • Building Technician

    il y a 2 semaines

    Grenoble, France European Molecular Biology Laboratory Temps plein

    General Support Services - Grenoble, France EMBL Grenoble specializes in fundamental research in structural biology, and in developing state-of-the art instrumentation, methods and services. The site is located on the dynamic European Photon and Neutron science campus (EPN campus), together with other international and French research institutions. For our...

  • Electronics Technician F/M

    il y a 3 jours

    Grenoble, Auvergne-Rhône-Alpes, France ESRF - The European Synchrotron Temps plein

    Context & Job DescriptionAs a technician in the Radio Frequency group, you will work on the 2.998 GHz system consisting of high-power RF modulators with klystrons that feed the accelerating sections of the LINAC (Linear Accelerator). You will also work on the Injection/Extraction system, which is composed of pulsed power supplies and magnets, which is part...

  • Experimental Safety Technician

    il y a 3 jours

    Grenoble, Auvergne-Rhône-Alpes, France ESRF - The European Synchrotron Temps plein

    Context & Job DescriptionWithin the Safety Group, you will be in charge of dealing with different safety matters related to the experimental programme carried out at the ESRF.Ensure the safety follow-up in chemistry, biochemistry and biology laboratories and beamlines, in particular:Verification of good code of practice for users of the laboratories;Updating...

  • Measurement technician for mechatronic systems

    il y a 5 jours

    Grenoble, Auvergne-Rhône-Alpes, France ESRF - The European Synchrotron Temps plein

    Context & Job DescriptionWithin the Mechanical Engineering Group of the Instrumentation Services and Development Division (ISDD), the Advanced Analysis and Precision Unit provides support and expertise in modelling and measurements. You will join the Precision Dynamics and Mechatronics team which focuses on mechatronics developments, together with analysis...