Account Manager

**About Platform.sh**

Platform.sh is a remote-first global workforce that began in France. Our founders are committed to a better way, and that common thread continues today in each of our staff. We're inspired by a future where digital infrastructure is at once everywhere and invisible. Where innovation and collaboration can easily flow, without technical barriers.

We're a collective of diverse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We're here to help our customers thrive.

Bring your experience to our team and help us build a better way.

**Position Summary**

As an Account Manager at Platform.sh you will be working with the existing Enterprise clients to build upon their relationships, understand their needs, and uncover new opportunities for projects and engagements. In this role, you will position Platform.sh as a strategic partner that can help fuel their growth by building amazing digital experiences on our platform. You will learn the in's and out's of your client's business and recommend innovative solutions that will set them apart from competitors. In this role, you will work both independently and collaboratively to achieve revenue targets while attaining exemplary client satisfaction scores within your accounts.

This is a remote position, however, we require applicants to reside in Europe (EMEA). Resumes and communication must be submitted in English, and you are ideally a French native speaker.

**What you can expect to do**

Account Managers are key players in the development and execution of client account plans. You will develop a strategy to establish mutually-beneficial, long-term relationships that position Platform.sh as a trusted partner. While acting as the main point of contact for a portfolio of clients you will work collaboratively with our Sales, Customer Success, Finance, and Product teams to efficiently fulfill client needs. The Account Manager is integral in the continued success of Platform.sh and achieving our rapid growth goals.

In The First Week, Expect To
- Onboard and integrate into Platform.sh
- Learn Platform.sh model, our team members, and our story
- Begin our 1-1 sales training process which conveys our value proposition, sales process, and delivery method
- Become acquainted with cross-functional teams to grow client relationships

In The First Month, Expect To
- Complete our personalized sales training program, complete with mock calls and role-play scenarios
- Begin to have calls with clients, understand the business partners involved in the relationship on both sides, and identify where we can help partner companies grow

In The First Three Months, Expect To
- Complete introductory calls with the client base and establish or update account plans for each
- Establish a working cadence with key clients, business partners, and team members in these accounts
- Begin to uncover new opportunities with clients that result in revenue-generating engagements for Platform.sh
- Provide delivery oversight for all work on accounts, ensure customer happiness, and support the team working with these customers

In The First Six Months, Expect To
- Build upon existing client relationships, expand Platform.sh partnership with existing accounts, and execute account plans
- Expand the scope of engagements at all accounts to incorporate new verticals and new projects
- Establish a strong history of increased business across this set of accounts

In The First Year, Expect To
- Have built an incredible client account portfolio, with a shown history of successful delivery, satisfied clients, and happy team members
- Begin to mentor new members of the team, helping them learn about Platform.sh, our model and how proper account management practices can improve relationships and increase revenue
- Continue to expand an account portfolio, accelerate growth in current accounts, and utilize the full suite of capabilities Platform.sh has to offer

**What you bring**
- Experienced: 3-5 years of experience in account management and relationship-building with small to medium companies with a track record of success
- Client-Centric: be driven to build strong relationships and be committed to the client's success. This extends to the solutions we provide, the experience we offer, and the outcomes we deliver
- Resourceful: think about a portfolio as a business - we want self-starters who are passionate about building this portfolio of accounts, and who thrive with the freedom and accountability of leading their portion of the business
- Collaborative: nothing we do is done in isolation. Success at Platform.sh is determined by being able to work as a team both within Platform.sh and within client accounts
- Proactive: a self-starter that will exhibit ownership of accounts, successes, and failures. While also understanding our mission and doing the work required to drive us to that goal, without being tol