Employee Relations Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
**Job Summary**:
The Employee Relations (ER) Manager provides guidance and resolution for complex employee relations activities involving employees and managers. Leading from the front, the ER Manager heads a team of ER Consultants, ensuring compassionate and effective resolution of ER concerns in accordance with internal policies and local/regional legislation. You will be a key partner to CoEs including HR Business Partners and Employment Legal Counsel, with the goal of creating exceptional employee experience while being a trusted ER advisor, mitigating risks and fostering a culture of integrity.
Roles and Responsibilities
Team Management
Responsible for oversight and guidance of a team of ER Consultants across Western Europe to ensur e a consistent global standard of practice and process, in alignment with both global and regional ER outlook (e.g., HR Acuity, ER protocols, success metrics).
Play a pivotal role in talent identification by hiring top talent, recognizing potential, and developing employees to build a high-performing and cohesive team.
Demonstrate integrity and set the appropriate cultural tone while identifying and addressing key team opportunity areas highlighted by the employee engagement survey
Case Management
P rovide holistic re view s of case management including assessment of cross-case, cross-consultant, cross -assessments. Advise recommendations, manage international interactions, and address team bandwidth issues to ensure effective delivery.
Manage resource in conjunction with the ER Director and other ER Managers to drive effective case management progress and outcomes
Coach team members on case strategy during high-stakes situations, effectively de-escalating and resolving issues.
Drive operational excellence by removing execution barriers, incorporating quality & audit controls for cases and serving as the first line of escalation.
Proactively identify and flag emerging ER hotspots, trends and high risk /s ensitive cases.
In addition to managerial responsibilities and in special circumstances, ER Managers may carry a case load depending on overall demand and complexities, such as the involvement of a Senior Leader sensitivity of the case, cross - BU / country complexities, and team bandwidth.
Partner with ER regional leads to manage EX cases based on complexity and exposure.
Partnerships
Act as trusted calibrator and partner with HRBP, Employment Legal, I nvestigative partners - C ompliance and other ER manage rs to operate in alignment with g lobally defined SOP’s and review team deviations.
Responsible to develop and deliver effective capability building for ER Consultants incorporating learnings and insights and in consideration of employee, business and stakeholder experiences.
Manage and support team members operating in our Works Council countries in conjunction with the relevant Labour Relations team members
Lead pan-EMEA projects and global ER projects as required
Capability
Demonstrates strong judgment and business knowledge in ER delivery experiences possess ing the ability to excel in handling individual case resolutions while effectively managing the appropriate levels of risk.
Able to strategize and drive agreed priorities with a holistic view and aligned with Adobe’s values across case vectors and touch points, ensuring coordinated and streamlined ER delivery exp ectations.
Plan and lead multi-geographical projects focused on key priority areas.
Ability to l ead stakeholder management efforts, ensuring alignment with key internal and external partners by facilitating clear communication channels.
What you need to succeed
Proven experience working in an Employee Relations role.
Knowledge of Western Eur ope employee relations or employment law Experience in providing leadership to a team, formally or informally and able to manage employees with diverse backgrounds
Demonstrate effective influencing skills to provide resolution to sophisticated and highly critical employee relations matters
Proven track record of demonstrating good judgment and experience assessing risk
Ability to use data to inform decisions and drive action
Solid verbal and presentation skills
Ability to anticipate potential issues and diagnose root cause through listening and enquiry
Ability to work enthusiastically across diverse