Customer Engagement Oce Lead

Customer Engagement OCE lead

**Category**:Commercial Marketing

**Location**:Puteaux, Île-de-France, FR
- Are you passionate about designing seamless omnichannel customer journeys that boost engagement? Do you thrive working across teams to transform customer insights into strategic, impactful initiatives? If so, the Customer Engagement Project Leader role at Novo Nordisk could be the perfect fit for you Keep reading to discover more

**The role**
- As the Customer Engagement Project Leader specialized in omnichannel and personalized customer journeys, you will lead strategic and innovative omnichannel projects to optimize customer experience and drive satisfaction and engagement among healthcare professionals. Working closely with cross-functional teams, you will orchestrate seamless, multi-channel customer journeys aligned with local and global strategies, while ensuring efficient lead management and campaign execution. Top responsibilities:
Develop and implement the affiliate’s omnichannel strategy aligned with local, regional, and global priorities.-
Lead omnichannel lead management strategies—generating, qualifying, nurturing, and converting healthcare professional leads in close collaboration with marketing and sales teams.-
Design and coordinate smooth, consistent customer journeys across all communication channels (digital and physical), identifying friction points and proposing continuous improvements.-
Facilitate training and change management to ensure internal teams embrace omnichannel engagement practices and tools.-
Manage project budgets, monitor KPIs and campaign performance, and regularly report to internal stakeholders and global counterparts.**Qualifications**Minimum 5 years’ experience in digital marketing or omnichannel project management, preferably in healthcare or pharmaceutical sectors.-
Master’s degree in Marketing, Digital, or related field.-
Strong strategic mindset with proven ability to translate customer insights into actionable omnichannel engagement plans.-
Excellent project management skills with experience coordinating cross-functional teams and managing complex projects under tight deadlines.-
Fluent in French and English, with strong communication skills and ability to engage diverse internal and external stakeholders**About t**he**Department**
- Customer engagement team is part of the CUBE department. The CUBE department embodies the dynamic of excellence and transformation at Novo Nordisk France. Our primary objective is to evolve customer engagement by aligning the subsidiary's ambition with market needs, healthcare professionals' expectations, and patient journeys. Our second objective is to strengthen business and operational excellence by supporting decision-making and implementing new working methods. CUBE acts as a transversal lever serving field and headquarters teams, in close connection with other departments of the subsidiary

**Working at Novo Nordisk**
- Novo Nordisk, a Danish pharmaceutical company owned by a foundation, has been present in France for 60 years. Novo Nordisk focuses its efforts on diabetes, hemophilia, growth disorders, and obesity. As a global leader in diabetes treatment for nearly 100 years, Novo Nordisk currently produces 50% of the world's insulin. Novo Nordisk's R&D is diversifying to cover the broader field of cardiometabolic diseases. Novo Nordisk employs over 70,000 people in 80 subsidiaries worldwide, and its products are marketed in 169 countries. 43,500 patients are included in clinical studies conducted worldwide.
- We place great importance on ensuring that diversity and inclusion are integral parts of our employees' careers: we regularly invite them to participate in various community engagement activities and also offer all our employees the opportunity to do one day of volunteer work per year. For Novo Nordisk, driving societal change involves taking concrete actions. Join us

**Contact**

**Application Deadline**
- The Novo Nordisk Group stands out for its way of conducting business with its triple bottom line approach: financial, social, and environmental responsibility. The company positions itself as a leader in green health and aims to positively influence biopharmaceutical sector practices regarding environmental footprint management. France is also committed to this dynamic. We aspire to develop a circular economy and achieve zero environmental impact by 2030. Novo Nordisk France's exemplary efforts have been recognized with the Choose France award for ecological transition.