Senior IT Support Administrator W/m

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you

**Our vision**:
We aim to become the most beloved financial Operating System of French SMEs (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

**About us**:
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe). In 4 years of existence, we’ve managed to:

- Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants.
- Raise a total of €150 million, including from Sequoia, the famous fund from Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more.
- Grow from 7 cofounders to 550+ happy Pennylaners: we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.
- Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe.
- Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings.

Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France

**The missions**:

- Helpdesk: you will provide support for our teams in Paris and remotely (ticketing and training). There is no network administration or hardware repair.
- Onboarding/Offboarding: You are responsible for equipment and software provisioning, machine preparation, and introducing new employees to our IT environment and security protocols. You will also manage the operations for external partners and freelancers.
- Security Compliance: you manage IT Security metrics monitoring (alerts), as well as non-compliance against our internal IT policies (shadow hardware, security bypass, etc.).
- Software Administration: You will manage access to all our tools, including account creation and rights management, while monitoring and auditing these processes.
- Training: you will organize global and specialized trainings to ensure that our teams are as efficient as possible on our tools and that they are aware of security issues. You will also set up a knowledge base, monitoring tools, etc.
- You have initial experience as an IT Support Administrator, ideally in a context of strong growth and heavy use of SaaS.
- You are comfortable with Apple environments and familiar with the administration of SaaS (such as Google Workspace, MDM like Jamf, ticket management tool).
- You have a taste for exchange and communication: as an IT Support Administrator, you are expected to be in daily contact with all Pennylane teams, as well as presenting and explaining IT rules and best practices.
- You are rigorous and able to solve problems completely autonomously.
- You are sensitive to security and compliance issues (data protection, access rights management, experience with ISO 27001 or SOC 2 would be a plus).
- You speak and write in English and French.

**What do we do to make your work life easier**:

- You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone.
- Wherever you are based, you will get 25 vacation days paid by Pennylane.
- You’ll have a competitive compensation package.
- You'll get company shares to enjoy a piece of the success story you're building with us.
- You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it.
- Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness.
- You’ll have access to Busuu to perfect your English or your French.
- You’ll get the latest Apple equipment.
- We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on top of the additional perks: 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover, and regular events in cities where Pennylaners are mostly present (Lyon, Bordeaux, Nantes ).
- We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries._

**Who are we looking f