Help Desk Operator

il y a 10 heures

Paris, France Edda Temps plein

**Who are we?**:
Private equity investors have more than $6.5 trillion under management, which is being invested in the most innovative sectors and companies in the world. However, the majority of these investors still rely on tools such as Excel spreadsheets to manage their portfolios. Edda has been developed to provide the market with fit for purpose technology bringing efficiency, transparency and safety to the industry, from the earliest days of deal selecting through to portfolio management and exits.

Most tools in the market are built for big private equity companies and often use legacy technology. At Edda, we see that these tools need to adapt to a rapidly changing market. When you have different teams using different softwares working in conjunction, time is wasted through inefficiencies as the various technologies aren't compatible. This means there is an increased risk of losing data, there is a delay for retrieving information, communication becomes complicated and you lose sight of the bigger picture.

**Edda removes inefficiencies within companies by allowing everyone to work on the same platform together. Edda is the first tool to unite all the aspects of investment, including dealflow, portfolio, LPs and network management into one product and automatically offers users up-to-date news and data, solving the problems that investors face daily.**

**Help Desk Operator at Edda**:
As a Help Desk Operator you will be the first point of contact for customers and users who are looking for technical assistance and support. Your role is extremely important for us because it will participate in our mission to ensure customer satisfaction.

**You will**:

- Monitor and respond quickly to incoming requests related to IT issues
- Liaise with IT specialists if needed
- Forward requests to appropriate persons in the team for all other issues
- Monitor and manage ticketing system
- Follow up with customers to ensure full resolution of issues
- Communicate with the IT team
- Ensure that the customer feels informed enough about the issue resolution
- Assist with onboarding of new users
- Respond to customers need during their onboarding
- Help the current team to automatize the onboarding process

**You may be a fit for this role if**:

- You have experience in B2B software support
- Past experience in the SaaS industry is a plus_
- You are fluent in english
Our customers are all around the world, english is the primary language with them and we built an international team so english is also the primary language in the team
- French is not mandatory to work at Edda_
- You have a keen interest in the tech and/or finance industry
We are working in a specific industry, if you already have experience in this industry or if you are interested in and already understand how the investment world is working you will love to work at Edda
- You love to solve problem
A large part of the job will be to solve customer's issues, so if you love it, this position will be very challenging for you
- Excellent communication
You will have to communicate a lot with our customers, **your oral and written skills must be perfect**:

- You are curious about a product and want to become a specialist about it

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