Superviseur Help Desk

il y a 5 jours


Paris, France Kéoni Consulting Temps plein

**Superviseur help desk - N3**

**Objectif global**: Accompagner Support Utilisateurs

**Description détaillée**:

- Traitement des incidents et / ou des anomalies en relation avec les équipes support et les équipes de l'éditeur pour les utilisateurs.
- Participe à l'élaboration des procédures d'intervention et se charge de fournir à la demande tout élément qui serait nécessaire à l'élaboration des tableaux de bord et communications diverses
- Assure un suivi de l'activité
- Assemble ou intègre un équipement (configuration standard ou spécifique)

**Définition du profil**:
Pilote et organise le traitement des incidents et / ou des anomalies en relation avec les équipes support et les équipes de l'éditeur.
- Participe à l'élaboration des procédures d'intervention et se charge de fournir à la demande tout éléments qui serait nécessaire à l'élaboration des tableaux de bord et communications diverses
- Coordonne une équipe de techniciens
- Assure un suivi de l'activité
- Organise et animer les réunions opérationnelles d'équipe
- Gère les plannings
- Assemble ou intégré un équipement (configuration standard ou spécifique)

**Compétences techniques**:
Windows - Confirmé - Impératif
iOS - Confirmé - Important
Office 365 - Confirmé - Important

**Connaissances linguistiques **:Anglais Lu, écrit (Secondaire)

Type d'emploi : Temps plein

Salaire : 2 000,00€ à 4 000,00€ par mois

Lieu du poste : En présentiel


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