Customer Success Manager

**Your mission if you accept it**
- Onboarding: Set up accounts for our new English and Italian speaking customers while managing their timeline schedule as Project Manager. Train and provide personalised assistance to customers during their onboarding phase so that they use the product optimally and adapt quickly.
- Activation: Oversee activation and provide ongoing support to customers. Work closely with internal teams to ensure fast and efficient support to customers, as well as up-to-date, accurate and relevant documentation in the help desk.
- Account management: Manage a portfolio of customers to maintain a high level of customer satisfaction (NPS), ensure contract renewals, make additional sales and try to win back some lost customers. Depending on your profile and interest, you could be in charge of managing integration projects (around 2-3 months) for larger customers.

**Required profile**
- Fluent English and: you must be able to communicate fluently in English and Italian to provide the best support to our English and Italian speaking clients. Any other language is a bonus :)
- Excellent communication skills: you must be able to communicate effectively with customers to understand their needs and provide effective support. This includes the ability to deliver training to groups of 1-6 people in a timely and targeted manner, as well as keen active listening skills to best assist our customers with their specific business needs.
- Results-oriented: you should not be afraid of volume and be able to organise and prioritise your time, focusing on the most value-added tasks, even if that means missing out on some less important tasks. You should be ambitious and aim to exceed your goals.
- Curiosity: you must have deep product knowledge to help our customers make the most of their capabilities. You must be comfortable with the unknown and enjoy learning new things, whether it's about the specifics of the inbound travel agency business or the technical aspects of our software.
- Leadership: You must take quick and effective initiatives to solve problems that come your way. You should not be afraid to take risks and make mistakes; you should be comfortable with broad responsibilities and specific objectives without the need for constant supervision.
- Teamwork: you will be in constant interaction with the product team and the sales team. You are the first link in the feedback loop and must be able to escalate comments related to technical or product issues appropriately.

**Further information**

What makes this position at Ezus special.
- Attractive remuneration depending on profile and performance.
- Swile restaurant card (13€/day)
- 8-10 additional days off (RTTs)
- 50% participation in the cost of public transport
- Health insurance provided by Alan
- Annual bonus of 1% of total redistributed sales
- Coffee, tea and fruit available daily
- Weekly/monthly team afterworks
- Office in the heart of Poissonnière (10e Paris)
- A key opportunity to join a fast-growing startup in TravelTech.
- A passionate and collaborative work environment with a real team spirit.

Recruitment process
- 30-minute online interview with Pedro (Operations Manager) or Alexandre (Right Hand)
- 30-minute interview with a CSM, practical case study.
- 60-minute final interview with the Head of Ops and with others members of the Ops team.

To apply

Type d'emploi : Temps plein, CDI

Rémunération : à partir de 20 000,00€ par an

Avantages:

- Intéressement et participation
- Prise en charge du transport quotidien
- RTT

Horaires:

- Du lundi au vendredi
- Repos le week-end
- Travail en journée

Lieu du poste : Télétravail hybride (75010 Paris 10e)