Customer Success Manager

Job Overview Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. That’s why we enable brands to take control of the most volatile part of the customer experience –the post-purchase– so they can increase brand loyalty and reduce support costs. Department: Client SuccessLocation: FranceCompensation: €49,000 - €55,000 / year Basic Information Based in: Paris area Contract: Permanent (CDI) Budget: €49,000 - €55,000 Start date: 01/02/2026 Job Description At Shipup, the Customer Success team is the voice of our clients, ensuring that each of them enjoys a seamless experience using our product. We are looking for a passionate Customer Success Manager to manage a defined client portfolio and help shape the future of customer journey. You will report directly to Manon, Head of CSM, and Antoine, VP, and collaborate closely with cross‑functional teams to deliver exceptional value to our clients. Key Responsibilities Customer Relationship & Growth Build, nurture, and strengthen relationships with your client portfolio, such as Groupe Rocher, Leclerc, Maisons du Monde, and ensure retention. Ensure product adoption and engagement across all client touchpoints to increase the perceived value and integration of the product into their business. Identify opportunities for upselling and cross‑selling products and services to maximize client value and drive revenue growth within the assigned accounts. Secure the successful renewal of contracts and manage the commercial proposals when necessary. Define and build each client’s success plan to achieve their targets according to the customer journey. Leverage data‑driven insights to track KPIs, anticipate churn, and optimise client satisfaction. Become a trusted advisor, combining technical expertise with a deep understanding of business challenges. Communicate our product roadmap to clients and provide actionable feedback to influence the roadmap definition. Project Management Plan, prioritise, and manage client initiatives and cross‑functional projects. Challenge, optimise, and automate processes to help scale the CS function. Collaborate closely with Onboarding, Sales, Marketing, Product, and Tech teams to ensure seamless client experiences. Meet the Team Antoine, VP Customer Success Manon, Head of CSM Brianna, Senior Customer Success Manager Nabila, Customer Success Manager Debbie, Customer Success Manager Lorène, Senior Customer Success Manager Antoine, Onboarding and Pre‑sales Manager François‑Xavier, Customer Care Manager Filipe, Customer Success Engineer Qualifications At least 3 years as a Customer Success Manager or a similar client‑facing role. Strong relationship‑building skills and ability to act as a trusted advisor. A data‑driven mindset, able to analyse KPIs, anticipate risks, and recommend actions. Excellent active listening skills and the ability to adapt your communication style to different audiences. Outstanding verbal and written communication skills in French and English (full professional proficiency). Highly organised and adept at prioritising tasks effectively. Fast learner with strong ownership and accountability. Benefits Flexible hybrid remote model: work from our Paris office and remotely up to two days. International environment: 10+ nationalities, English is our official language. People‑centric company: investing in wellbeing and work‑life balance. Creative collaboration: opportunities to spend time together, physically or remotely. 33 days of paid time off. Swile card: meal vouchers and over €500 / year for green transport subsidies. Work‑from‑home set‑up: up to €500 to create an optimal home office. Recruitment Process 45 min | Screening interview with Margot, Talent Acquisition Specialist. 1 h 30 | Focused interview with Manon, Head of CSM. 1 h 30 | Topgrading interview with Antoine, VP Customer Success. 45 min | Culture fit interview. Reference check. Additional Information Referrals increase your chances of interviewing at Shipup by 2×. If you don’t meet 100 % of the qualifications outlined above — that’s okay, nobody’s perfect We believe in hiring people, not just skills. We encourage you to apply if this role excites you to come to work every day. Shipup is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Meta Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Technology, Information and Internet #J-18808-Ljbffr