Solution Engineer

il y a 7 jours

BoulogneBillancourt, France Relation1 Temps plein

**OSF Digital** is a leading digital transformation firm with a global footprint in 30+ countries and more than 2000 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work. We are built on Six Core Values: 1) One team; 2) Results Anywhere; 3) Outperform; 4) OSF Excellence; 5) Driven By Change and; 6) OSF Strong.
- The Solution Engineer position sits within the sales organisation of OSF. Its purpose is to provide the sales function with the ability to carry out technical presales on new opportunities for OSF. The role reports into the aVP of Go to Market, with dotted lines to the regional sales and delivery leaders.- **Customer facing**: the role is heavily customer facing with daily interaction with potential and existing customers. Travel is likely, although OSF and many of its customers operate in a virtual working environment most of the time.
- **Partner facing**: our main technical partner is Salesforce, plus others that support our solutions. Solution engineers will face partners as well as customers and work with them to help produce the right solution.

**Requirements focused**: the role is designed to extract requirements from customers for their business needs, to allow OSF to size and cost opportunities.- **Technical proposals**: Solution engineers will create technical proposals for customers at a high level. While an engineer will not create detailed architectures (for example) they will make high level architectures, data flow analysis and similar proposals.
- **Integration layer from customers to delivery**: Solution engineers will form an integration layer between the customer and the delivery teams while proposals are being formed in the presales phase. As such they will work closely with delivery teams, consolidating customer requirements, answering questions and outlining the proposed solution. This will allow delivery teams to produce accurate estimates of the effort involved. Once a customer’s project is won, they will also handover diligently to the delivery team for successful execution.
- **Help the sales organization**: be a highly flexible and communicative member of sales teams when working on an opportunity.

**Requirements**:

- **Working in virtual teams**: while many will possess this due to the pandemic, the ability to work with many teams virtually, across multiple time zones is essential to this role.
- **Wide curiosity and passion for learning**: a track record of being curious and exploring both business and technical needs for businesses showing a build up of skills useful to the business
- **Salesforce ecosystem knowledge**: working knowledge of the Salesforce (Sales Cloud, Service Cloud) ecosystem is essential and mandatory.

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