Senior Chalet Host

We are pleased to offer Senior Chalet Host positions across our three resorts: Val d’Isère, Méribel, and Courchevel. Please note that all applicants must have the legal right to work in France, either through an EU passport or a valid Carte de Séjour. Role Overview: This is a dynamic and hands-on position, supporting the Chalet Manager and wider team in delivering an exceptional 5-star guest experience. The primary focus is on outstanding customer service, with the key aim of providing world-class hospitality and creating unforgettable moments for every guest. As a Senior Chalet Host, you will take responsibility for both front-of-house duties and housekeeping services. This is a highly rewarding role involving frequent interaction with both guests and team members. You will work a variety of shifts as part of a collaborative team, covering the full range of services outlined below. Main Responsibilities:
- Breakfast Service:Preparing the dining area, warmly welcoming and seating guests, and taking orders for hot food and beverages.
- Afternoon Tea: Presenting a light meal comprising one sweet and one savoury item, accompanied by drinks as requested by guests.
- Evening Service: Delivering a formal dining experience, including canapés, a bespoke chef-designed menu tailored to guests’ preferences, and expertly paired wines.
- Housekeeping:
- Conducting a thorough weekly changeover clean of the entire property and a midweek linen change.
- Providing daily housekeeping for all guest areas, including bedrooms, bathrooms, ski room, living areas and the spa area.
- Ensuring the back-of-house and laundry areas remain clean, well-organised, and efficient.
- Daily evening turndown service (Ultimate Chalets only).
- Checking housekeeping standards and offering mentoring or re-training to colleagues as required.
- Manager Cover: Stepping up on the manager’s days off to provide a concierge service to guests, and any team support that is required.
- Guest Communication: Proactively engaging with guests to address queries and fulfil special requests promptly.
- Chalet Maintenance: Identifying and reporting maintenance issues accurately and in a timely manner to the chalet manager.
- Health & Safety:Upholding hygiene and safety standards in accordance with company policies.
- Supplier Relations:Supporting and enhancing relationships with local suppliers where appropriate.
- Driving Duties: Providing the in-resort driving service for guests as needed.
- Environmental Responsibility: Demonstrating a strong commitment to sustainability and actively supporting Consensio’s environmental initiatives. Package: Our teams put in a lot of hard work, so we make sure to say thanks with a competitive pay and benefits package. On top of that, we run team events throughout the year and have a monthly award to celebrate standout employees.
- Competitive base salary with paid overtime.
- End-of-season performance-based bonus.
- Holiday pay (due to the busy nature of the winter season, it may not be possible to take holiday; therefore, you will be paid your holiday pay at the end of your employment contract).
- Accommodation with a shared bedroom and facilities.
- Meals will be provided whilst working.
- Full area ski pass reimbursement.
- Travel contribution if you are joining us from another location.