Manager, Asset Management

**About EVBox**:
We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We're going to need EV charging infrastructure that is accessible, reliable, and future-proof. That's where you come in

**Working at EVBox Bordeaux**

Because working with us means starting a collaboration, the **company** offers you:

- The opportunity to participate in a project for the development of **innovative products**:

- The opportunity to contribute to a **zero emission future**:

- Competitive salaries
- Learning & development opportunities
- Brand **new open-space** to work in the best conditions (even coffee is offered )
- An ideal business location, close to the Pessac-Léognan wineries, yet close to the Bordeaux city center.
- To work in an ambitious and fast-growing **international company**:

- The possibility to evolve in a dynamic and flexible environment
- An **onboarding** in Amsterdam to understand the company's challenges and meet the teams
- Team-building events ✌
- Meal voucher

Your **future team** will also be able to bring you:

- A management of proximity with great communication, **autonomy** and initiative
- The opportunity to be part of a **reliable, human and **passionate team**

**Get to know the team**

The Asset Management team is primarily responsible for building and growing asset management to a true strategic pillar for the organization.

The team currently works on different streams that are interlaced, that the Manager, Asset Management must organize, evolve and develop further:

- Network assurance operations, consisting primarily in stations monitoring being experimented and developed further. This includes tooling specification, procedures definition, contribution to the assessment of station monitoring impact on existing support flows.
- Managed tenant operations, consisting in bulk import of stations and cards in managed tenants (Everon EU, Everon NA, PSA 1, PSA 2, FCA, and more recently Mercedes), administration of billing plans, tariffs, system users, review of external accesses to the platform, etc. The scope of this team has been extended to include the import of manufacturing data into our ERP and the rollout of firmware updates on stations operated through managed tenants. This team will also perform services monitoring in the future, moving from execution (that will be more and more automated) to control.
- Data analysis, to create insights and report trends to both internal and external stakeholders, through stations performance and health indicators (based on technical and operational data) and data quality indicators. This requires coordination with data analysis performed in other teams (AC/DC L3 teams, Quality, IT) and entails fixes and root cause analysis with external teams when needed.
- Integration testing, ensuring the compliancy of OCPP and OCPI implementations by hardware providers and service providers, with our own implementation in Everon. Smart charging integration testing with Everon is also part of the current scope but cannot be performed without involvement from the Technology department.

**About the Role**:
As Manager, Asset Management, you are expected to:

- Develop the asset management strategy, identify and promote innovation in developing monitoring and advanced troubleshooting tooling and processes, to improve efficiency, uptime assurance and customer satisfaction.
- Collaborate effectively with cross-functional teams such as product management, hardware engineering, IT, supply chain and industrialization/manufacturing,
- Staff your team, define the scope of work of your direct reports and assign performance objectives.
- Ensure consistency, balance and continuity in the various interdependent streams your direct reports are working on, help them in taking the right tactical and technical decisions.
- Provide real-time, meaningful and constructive feedback to your direct reports in developing their careers.
- Generate statistical reporting to provide strategic recommendations for field services, asset management, tenant operations and technical support, efficiency gains and process and product improvement.

**What We'd Like You To Bring To Our Team**
- Minimum 10+ years of work experience, of which 2+ in a managerial role; all spent within technical support and/or network operations environment.
- Experience in the EV industry is a strong plus.
- Knowledge of embedded systems, firmware and software / IoT / M2M communication standards and platforms; knowledge of JSON is a strong plus.
- Familiarity with troubleshooting and/or scripting languages like Python, SQL and Databases.
- Experience with distributed systems with stron