IT Support

il y a 17 heures

Strasbourg, France Menway Temps plein

IT Support - Service Desk Operator
Are you enthusiastic about IT support and enjoy working in a multicultural environment?
A leading IT services provider for European institutions is seeking a Service Desk Operator to join our growing team. In this role, you will serve as the primary point of contact for users, delivering high-quality first-level IT support.
**Key Responsibilities**:
**Oversee the Incident Life Cycle**: Record all incidents within our advanced Service Management platform, perform initial diagnostics, and resolve issues where possible. In cases requiring additional expertise, escalate the incidents to the appropriate teams.
**Deliver Exclusive VIP Support**: Provide tailored IT assistance to high-profile users, including senior leaders and executives, ensuring their needs are met with promptness and professionalism.
**Enhance Team Knowledge**: Contribute to the continual improvement of the team's knowledge base by sharing your experiences and effective solutions, aiding both colleagues and overall service performance.
**Your Profile**:
**Bilingual Expertise**: Strong communication skills in both English and French are essential, allowing you to confidently engage with a diverse client base.
**Proven Experience**: You have at least one year of experience in a similar role, demonstrating an ability to manage user support issues efficiently and effectively.
**Technical Proficiency**: Familiarity with ticketing systems and ITIL standards is necessary, enabling you to quickly adapt to our tools and processes.
We'll ask you to be ITIL-certified, and if you're not, our partner will finance your certification.
**Collaborative and International Mindset**: Thrive in a team-oriented environment, where communication and cooperation across multiple regions are key to success.
Vous souhaitez intégrer une structure solide, en croissance, avec des projets innovants ? Rejoignez Menway, le spécialiste dans le conseil en ressources humaines

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