Back Office Services Assistant

The Back Office Services Assistant will remain the biggest differentiator to give us the competitive edge in the market. Services support will take the responsibility to work like key Pillar of the Service Organization in supporting the Service Engineers, Implementing processes and coordination with cross functions. Through this Sartorius can provide efficient service on time with more clarity through process, thereby gaining maximum Customer Satisfaction.

**Grow with us - Your Responsibilities**:

- Service and spares order processing
- Service contract creation
- Service billing
- Maintain good coordination with Commercial Operation team
- Coordinate with Field service team
- Service calls registration and updation in the system
- Daily / Weekly / Monthly/ Yearly reports
- Document orders / invoices / reports
- New vendor registration
- Account receivables follow ups with key customers
- Assist Head of Service

**What will convince us**:

- Bachelor in any stream (administration, business,...)
- Minimum 2 years' experience with customer support functions
- Ability to take ownership of the processes
- Independent, mature and self-driven
- ** Fluent in Spanish,** and good English in written and verbal communication
- Experience in SAP (Service Module) and any Field service Management Software

**Ready to join Sartorius?**:

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

**That's what Your Colleagues say**:
**Andreas Norén, Head of Product Development Software Infrastructure & Operations**:
We are part of the solution in helping to develop novel cancer therapies, or maybe someday to find a cure to dementia. This is an incredible feeling.

**Katja Herwig, POD Specialist, Germany**:
I work on many interesting projects and am in touch with many departments and international colleagues, which makes my job so diverse and exciting. Each day is completely different, but does provide one constant: I am part of the great Sartorius family and feel the enjoyment and openness of my colleagues. Sartorius brings together different cultures every day.

**Your Benefits**:

Part of the Solution

You will be part of the solution in the fight against cancer and other diseases. Sartorius has been making a difference in patients' lives for more than 150 years.
Career Development

Grow with us. We offer training programs, talent development and mentoring. In addition you can also join our communities like coaching, business women network and more.
Global Teamspirit

We work in collaborative global teams. With us, you will find agile working methodologies and stream-lined decision-making, in a supportive environment where your efforts are appreciated.
Well-Being

You will have access to a range of health benefits such as; medical check-ups, health & wellness programs, sports activities and on-site gyms.
Work-Life-Balance

Enjoy the flexibility your life needs: We offer flexible working hours and remote options.
Smart Working Environment

At many sites, Sartorius employees work in smart buildings with the latest technology and equipment.

**Questions about the job?**:
**Career Website**:
**Sartorius Blog**:
**Company Values**:
Sustainability, openness and enjoyment are the values that shape our work with colleagues, customers and business partners alike.

Learn More**Our Onboarding**:
See the impressions of some new employees upon joining Sartorius and learn more about our comprehensive onboarding journey.

Explore Our Onboarding**Top Careers Stories**:

Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.

More about diversity at Sartorius