Emplois actuels liés à Senior Digital Customer Journey Expert - SaintMichelsurOrge - ING
-
Senior Digital Customer Journey Expert
il y a 5 jours
Saint-Michel-sur-Orge, France ING Temps pleinGJA: 17 As a Senior Digi Customer Journey Expert, your responsibilities will include: - Gain a profound understanding of the market and our Customers - you have a deep knowledge of customer needs, market trends, fintech players, competition and digital experience etc. to be able to define the best user experience for our customers- Ensure excellent customer...
-
Customer Journey Expert
il y a 2 semaines
Saint-Michel-sur-Orge, France ING Temps pleinCustomer Journey Expert - Employee Journeys & LCM - Tribe Mortgages [Belgium, full time] We redefine banking. What about you? There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering...
-
Customer Journey Insurance
il y a 4 jours
Saint-Michel-sur-Orge, France ING Temps pleinA day in the life of the Customer Journey Retail Insurance - Develop understanding of ING retail insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Develop bank-insurance future-proof value proposition and distribution strategy and implement them in the organization; - Design, deliver and...
-
Cje - Product Management Ii - Daily Banking Client
il y a 2 semaines
Saint-Michel-sur-Orge, France ING Temps pleinOur Domain Goal The domain of Life Events aims to offer the best possible journey for Successions, Close Account, Close Rental Guarantee, Seizures and Police and Tax Investigations. For successions, close account, close rental guarantee we aim to boost digitalization and automation as much as possible ànd in line with risk policies and legal...
-
Customer Dialogue Analytics Data Analyst
il y a 2 semaines
Saint-Michel-sur-Orge, France ING Temps pleinING is looking for a passionate Customer Dialogue Analytics Data Analyst About ING Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and...
-
End-to-end Process Improvement Digital Expert
il y a 4 jours
Saint-Ouen, France Allianz Temps pleinEnd-to-End Process Improvement Digital Expert As an End-to-End Process Improvement Expert, you'll lead the transformation of operational processes across MDDR and EL lines of business within our Operations division. Reporting to Global E2E MDDR EL Process Improvement Manager, you'll be at the forefront of integrating advanced automation and digitalization...
-
Squad Master Insurance
il y a 4 jours
Saint-Michel-sur-Orge, France ING Temps pleinSquad Master Insurance - Business Banking A day in the life of the Head of Business Insurance Value Proposition - Understand business insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Be at the core of the strategy definition for business insurance at ING by translating business ambitions...
-
Product Lead Current Account
il y a 2 semaines
Saint-Michel-sur-Orge, France ING Temps pleinProduct Lead Current Account Product Lead Current Account Retail Banking Possibility to work from home based on team agreements A day in the life of a Product Lead Current Account As Product Lead Current Account, you have the opportunity to shape the mobile led Daily Banking Current Account strategy offered to retail customers in Belgium with as goal to...
-
Digital Marketing Specialist
il y a 5 jours
Saint-Michel-sur-Orge, France Aggreko, LLC Temps pleinAggreko_ - évolue dans le secteur de l'énergie par la location (projets énergétiques, groupes électrogènes, climatiseurs) pour tout type de secteur d'activité : hôpitaux, événementiel, raffineries, agro-alimentaire, municipalités...La transition énergétique étant au cœur des décisions européennes, le secteur n'a jamais été aussi dynamique...
-
Senior Enterprise Pre-Sales Specialist
il y a 1 jour
Saint-Pierre-d'Eyraud, France Alan Temps pleinA leading health benefits company in Saint-Pierre-d'Eyraud is looking for a Pre-Sales Specialist to support the Sales team by mastering their platform and understanding customer needs. This mid-senior level role requires at least 5 years of SaaS experience, expertise in procurement projects, and great communication skills in both French and English. The...
Senior Digital Customer Journey Expert
il y a 2 semaines
Possibility of 50% work from home on the basis of a team agreement
CJE - Channel Management III
GJA : 16
Your role & work environment
As a Senior Digital Customer Journey Expert, you will work in the Digital Sales Area BE, Tribe Digital & Customer Interactions. Your success indicator will be the overall digital & mobile sales contribution with a first focus on Grow your money projects related to deposits and investments.
Your key responsibilities
As a Senior Digital Customer Journey Expert, you will develop long term strategic visions to upscale our communication and conversion efforts. You will think through with peers on go to market strategies, critical market effects & actions related to ultimately generate long term qualitative contract openings.
You look for actions to improve our ‘Grow your money’ strategy
- You think along with the squad on developing projects with high impact on sales & activation for deposit & investment products
- You run commercial actions (paid/owned) with a close eye on their performances
- You contirbute to the experimentation efforts and support the squad in that sense
- You optimize web pages for SEO, conversion & top nutch customer experience
- You follow up deliveries and make impact on short & long term by spotting new capabilities that could help our sales grow
You identify best practices that can be used in other teams
- You make sure best practices on SEO, SEA and conversion are shared between the squads of the area
- You increase the adoption of the conversion capabilities & toolings
- You maintain stakeholders relationship for the changes you apply
You monitor digital & mobile sales for our products and take data-driven actions
- You monitor the performance sales capabilities & share group best practices
- You monitor the sales and performances of our campaigns & actions
- You are responsible of the SEO ranking of your products
- You set up experimentations, follow-up and share successful and failed cases.