Desktop Support Analyst

il y a 2 semaines

Gonfrevillel'Orcher, France OneAPPS SRL Temps plein

**Role**:Desktop support Engineer

**Work Location**: Gonfreville-l'Orcher

Experience and proficient in supporting the following technologies
- Windows 10 Operating System advanced troubleshooting;
- Proficient using Windows registry;
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue;
- Printers;
- Office 365;
- Desktop imaging;
- Strong customer service skills;
- Ability to move at a quick pace;
- Ability to prioritize several concurrent issues; and
- Ability to track, maintain, and organize electronic equipment inventory.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
- Strong data analysis skills
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to differentiate between personal computing device problems versus room technology problems.
- Identify the root cause of reported incidents and perform work around as appropriate

If this role sounds like you, we invite you to apply. Thanks.

Ability to commute/relocate:

- Gonfreville-l'Orcher: Reliably commute or planning to relocate before starting work (preferred)

Work Location: One location

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