Player Experience Specialist

At Sorare, we want to hire passionate and innovative people Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure

**Our Mission**:
Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams - buying, selling, collecting and trading player cards - and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.

Sorare is revolutionizing digital sports fandom, and now has over 5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.

**Our Journey**:
Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.

With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.

**Our Values**:

- ** Own your game**:Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.
- ** Build with the fans, and for the fans**:Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.
- ** Run fast**:Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.
- ** Have fun and bring joy**:Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.
- ** Win as a team**: We are all in this together as one team, win or lose. Inspire your teammates to always be better.

Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.

We’re looking for a Player Experience Specialist to join our Paris based team and help deliver a world-class experience to every player who interacts with Sorare. As a key part of our Player Experience team, you’ll be on the front lines of user experience, guiding users through their journey, from onboarding and gameplay feedback to solving complex issues for experienced managers.

You’ll be an integral partner to our Product and Engineering teams, helping close the loop between player feedback and product development. Whether it's reporting bugs, identifying trends, testing new features, or helping shape future updates, your voice and insight will directly influence how Sorare evolves.

Additionally, you'll help build out scalable support processes and systems, leveraging tools like AI agents and automation to improve efficiency, reduce repetitive workload, and create a smarter, more responsive player experience. This role is perfect for someone who’s not only player-obsessed but also excited about streamlining operations and shaping the future of how support works in a fast-moving tech company.

**Responsibilities**:

- Support our global player base: Triage and resolve 100+ support tickets per day, delivering empathetic, fast, and accurate responses.
- Partner across teams: Work closely with Product, Engineering, and Trust & Safety to escalate technical issues, gather context, and ensure a smooth resolution.
- Be the voice of the player: Identify recurring issues and inefficiencies, and advocate for solutions to enhance user experience.
- Shape the product: Participate in product testing and QA for new features. Share actionable insights and help maintain strong feedback loops with Product and Engineering teams.
- Build resources: Update and improve our Help Center articles and internal knowledge base to empower players and scale support.
- Improve our resources: Update and improve our AI agent and keep our help center up to date.
- Mentor and grow: Contribute to onboarding plans for new hires and support hiring initiatives as needed.

**Requirements**:

- Exceptional written and verbal communication skills in English and French
- Strong active listening and problem-solving abilities
- Highly motivated, proactive, and eager to take ownership of issues end to end
- Patience and empathy—you're passionate about delivering a gold-standard experience to players
- Prior experience in customer support or fast-paced startups is a plus
- Bonus points for knowledge or interest in sports, fantasy gaming, NFTs, blockchain, or a