Operations Coordinator

**Who we are**:
**You. Better. With Alan.**

Alan's vision is to make prevention the new norm of care for all. **Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.**

We're building a **vertically integrated health partner** that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - **we create the most member-centric healthcare experience.** Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with **35K+ companies** of all sizes, serving more than **950+ members**, and have reached **680M+** in ARR.

Our team of **700+ people** (still growing) operates across **France, Spain, Belgium, and Canada.**

**How we do it ?**:
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:
**What drives us — We're obsessed with helping our members live healthier**
- ** Mission is the Boss**: long-term thinking, seeking our mission success above all else.
- ** Member & customer-led**: obsessively focused on solving members & customers problems and creating the most delightful experiences.

**How we build excellence — We hire the best people and give them platform to succeed**
- ** Champions of excellence**: extremely high standards and talent density.
- ** Distributed ownership**: accountable enlightened despots, everyone owns their decisions and results.
- ** Radically transparent**: all information is accessible and written-first, so everyone can make the best decisions asynchronously

**How we grow together — We help each other improve through honest feedback and bold thinking**
- ** Optimistic alchemy**: optimists who collaborate with genuine care and support teammates.
- ** Empathetic challengers**: direct, caring feedback combined with praises to help each other grow professionally
- ** Bold & creative contrarians**: think differently to achieve greatness, try new approaches

**How we move fast — We fight complexity and focus on what matters most**
- ** Disciplined in execution**: taking decisive actions with focus that compounds success over time
- ** Fight for simplicity**: only high impact processes, smart frugality

**️ Operations at Alan**:
The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we **build our platform and operational capabilities** and run our processes to guarantee **delight and efficiency.**

As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting

Being an Ops at Alan means joining a team of **50+ talented, committed and passionate Ops across our countries**, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

We have a mix of Builder profiles, focused on (re)designing and implementing our processes and **Operations Coordinators who deliver those on a daily basis while improving them**.

We want team members to **deliver excellence to our companies and members** and be ready to **disrupt** (and not only upgrade) the way we traditionally think about **insurance or healthcare services**.

***For this role, you need to be based in France, Belgium or Spain***:
The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few).

**Their core responsibilities (+- 70/80% of the time) are to**:

- ** Run our Insurance or Health services processes** - that's why we call them Ops Runners internally
- Ensure the **day-to-day follow up** **and monitoring** of our operations
- ** Flag risks and opportunities**

In details, your missions are:

- ** Operating our processes**: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
- ** Contributing to the definition & owning the best monitoring scheme** to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
- ** Supervising partnerships (e.g. teleconsultation, claim operators)**, participating in the negotiation rounds, daily communication to ensure business continuity
- ** Performing controls** on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
- ** Escalating feedback, helping to prioritise and supporting initiatives** to make our processes and services more delightful and efficient

**Next to running and monitoring our operations, you implement continuous impro