Community & Support Coordinator at G2i

il y a 1 semaine


Eu, France G2i Inc. Temps plein

**About the Role**

**What You'll Do**

**Communication & Support (60%)**
- Manage community communications across multiple channels
- Provide proactive support, including jump on calls when needed
- Use AI tools to streamline communication processes
- Maintain high-quality engagement with community members
- Identify and implement communication improvements
- Handle time-sensitive requests and inquiries

**Program & Event Support (20%)**
- Coordinate community programs and track their success to support our community team
- Pre-event promotion and post-event processing
- Identify opportunities for process improvement

**Operations & Administration (20%)**
- Maintain community data and documentation
- Process member requests and updates
- Support community metrics tracking
- Assist with special projects as needed

**What We're Looking For**

**Essential Qualities**
- Expert at leveraging AI tools to maximize efficiency
- Exceptional ability to work smart and fast under pressure
- Strong proactive mindset and problem-solving skills
- Outstanding written and verbal communication
- Ability to identify and implement process improvements
- Comfortable with rapid context switching
- Tech-savvy with quick tool adoption abilities

**Nice to Have**
- Experience with technical communities
- Background in community operations or support
- Event management experience

**What Success Looks Like**

**After 30 days**:

- Managing routine communications independently
- Supporting key community programs
- Identifying opportunities for process automation

**After 90 days**:

- Successfully cleared communication backlog
- Ready to take ownership of specific operational areas
- Proactively identifying and solving community needs
- Contributing to community growth initiatives

**Location & Hours**
- Remote position
- Minimum 5 hours daily overlap with CET 10:00-19:00 required
- Flexible schedule within these hours

**How to Apply**
- Offer stage


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