Community & Support Coordinator at G2i
il y a 1 semaine
**About the Role**
**What You'll Do**
**Communication & Support (60%)**
- Manage community communications across multiple channels
- Provide proactive support, including jump on calls when needed
- Use AI tools to streamline communication processes
- Maintain high-quality engagement with community members
- Identify and implement communication improvements
- Handle time-sensitive requests and inquiries
**Program & Event Support (20%)**
- Coordinate community programs and track their success to support our community team
- Pre-event promotion and post-event processing
- Identify opportunities for process improvement
**Operations & Administration (20%)**
- Maintain community data and documentation
- Process member requests and updates
- Support community metrics tracking
- Assist with special projects as needed
**What We're Looking For**
**Essential Qualities**
- Expert at leveraging AI tools to maximize efficiency
- Exceptional ability to work smart and fast under pressure
- Strong proactive mindset and problem-solving skills
- Outstanding written and verbal communication
- Ability to identify and implement process improvements
- Comfortable with rapid context switching
- Tech-savvy with quick tool adoption abilities
**Nice to Have**
- Experience with technical communities
- Background in community operations or support
- Event management experience
**What Success Looks Like**
**After 30 days**:
- Managing routine communications independently
- Supporting key community programs
- Identifying opportunities for process automation
**After 90 days**:
- Successfully cleared communication backlog
- Ready to take ownership of specific operational areas
- Proactively identifying and solving community needs
- Contributing to community growth initiatives
**Location & Hours**
- Remote position
- Minimum 5 hours daily overlap with CET 10:00-19:00 required
- Flexible schedule within these hours
**How to Apply**
- Offer stage
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