Expert Programs Delivery Coordinator

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Expert Programs Delivery Coordinator owns the coordination and management of the Certified Workflow Architect programs offered by ServiceNow. This role is specifically dedicated to the Certified Workflow Architect for Customer and Industry Workflow (CIWF) program, though work on other Expert Programs could also occur. The Expert Programs team takes a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a world-class learning experience. This role requires in-depth knowledge of the ServiceNow architect persona related to customer and industry workflows. Delivery Coordinators use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile, creative, have exceptional organizational and program management skills, and who demonstrate confidence and command engagement.

**What you get to do in this role**:

- Serve as the Delivery Coordinator for ServiceNow’s Certified Workflow Architect program, primarily for Customer and Industry Workflow (CIWF) program which includes, but is not limited to:

- Managing participation and student progress
- Leading or directing discussions towards program objectives
- Evaluating student progress and providing effective coaching as needed
- Reviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvements
- Provide effective, objective, behavior-based coaching to expediate student growth
- Gather, assess and report on program metrics
- Coordinate with and market to internal experts and stakeholders
- Work with the content creation team in creating effective and engaging materials to meet learning objectives
- Identify opportunities for improvement and drive improvement initiatives to completion
- Support the professional development of others through means of mentoring
- Ensure equity, fairness, and inclusivity for all programs

**Qualifications** To be successful in this role you have**:

- 5+ years managing multiple large programs/projects, in enterprise environments; or equivalent education/experience
- 3+ years’ experience directly engaged in ServiceNow customer & industry workflow implementations
- Excellent project and program management and organization skills
- Experience facilitating training or mentorship in demanding technical organizations
- Experience consulting or coaching in one-on-one or in groups, a plus
- Strong interpersonal and communication skills
- Ability to work collaboratively with a diverse group of stakeholders
- An understanding and respect of diverse learning needs and communication styles which vary across countries, regions and business units

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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