Bus Operations Apprentice

**About BlaBlaCar**

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

**Your Mission**

We are looking for a Bus Operations Apprentice to join the Operations team (20 members), part of the Operated Buses department, at BlaBlaCar. Its mission is to deliver the best travel experience to bus passengers.

As a Bus Operations Apprentice, your role will be to monitor the operational performance of our bus partners, and make sure the customer satisfaction is high. You will also prepare for the peak travel season, which is the best time of the year to get your hands “dirty” and learn a lot about operations management within a dynamic and benevolent team. You will be reporting to the Bus Operations Manager Laetitia de Bouvier and working with a team of 4.

Each Spring/Summer, BlaBlaCar extends and intensifies its bus network which involves a great deal of preparation. The Operations team is introduced after a partner has been found for the line and is then responsible to translate a business agreement on a given route into a fully operational line compliant with BlaBlaCar service quality standards.

You will support the team in ensuring that all lights are green for the line launch while also being in direct contact with a selection of bus partners who will operate new bus lines.

**Your Responsibilities**:
- Analyze operational performance: support the team in the preparation of the department monthly meeting, bus partner meetings or ad hoc reports: monitor customer satisfaction, service quality indicators, compliance of buses and captains with our standards and present results
- Support your Bus Partners portfolio in their operations, and make sure it goes smoothly to ensure a high customer satisfaction
- Monitor the progress of the launch preparation: oversee all logístical and technical aspects of launching new BlaBlaCar bus line by synchronizing with the different teams in the business unit in order to ensure that all preparatory steps are well completed before the line launch, run operational routines to follow up on progress of account manager’s actions, share updated status and risks
- Onboard bus partners (operational account management): discuss with partners on the structure & specificities of the line to be operated and identify possible challenges, brief partners on BlaBlaCar processes, make sure that all tasks they need to perform prior to the launch are completed and all questions are addressed
- Support your colleagues during safety audits for new Bus Partners (you might travel occasionally)
- Manage a project to improve the daily operations

**Your Qualifications**:
- You are studying Business Administration, Engineering, Transport and Mobility or any other relevant field
- You are comfortable with figures & reporting - you are proficient with spreadsheets fundamentals (data formatting, basic formulas, charts) and can analyze data
- You have excellent communication and interpersonal skills
- You are curious, empathetic and have a high capacity to work with transversal teams and external stakeholders (ops colleagues, procurement managers, tech team, bus operators)
- Full working proficiency in French & English, working proficiency in German is a plus**What we have to offer**:
- Hybrid working mode
- One holiday per month
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits

**Interested in joining the ride?**:
- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations.
- a fully remote exercise to evaluate your technical skills followed by a 60-min call with Laetitia de Bouvier, our Bus Operation Management Analyst, and another team member to present the exercise and deep dive into your background.
- a 30-min video-call with Louis Sachot, Head of Operations, for a final validation.- Our hiring process lasts on average 25-30 days, offers usually come within 48 hours._