Engagement Manager, Emea

Amplitude is the pioneer in digital optimization software. More than 1,700 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

**Amplitude's Commitment to Diversity Equity & Inclusion (DEI)**:Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

The role sits within the Customer Success team that is responsible for driving adoption and long-term value realization for Amplitude's customers through structured programs as well as ad-hoc engagement to provide product expertise and standard processes. The team partners cross-functionally with every various teams (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

Join us as we deliver innovative and creative solutions to our customers. We're looking for an additional **Engagement Manager** in EMEA to be a key member of Amplitude's Customer Success. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers.

To learn more about our team, check out our blog post on Customer Success at Amplitude

**As an Engagement Manager you will**:

- Define value creation opportunities by industry vertical, and evangelize the adoption of Product Analytics
- Understand business models, their pain points and future needs and create use cases around Product Analytics demonstrating Amplitude e.g., How can a customer expedite defining and creating LTV using Amplitude?
- Be hands on with the product, provide ideas and value to integrate Product Analytics into the organizations business workflow and data flow.
- Provide a POV on enterprise integrations with the support of the Amplitude Product team
- Lead the Enterprise Activation process end to end partnered with a Solutions Architect as your technical counterpart
- Run Customer workshops to share your findings during the Activation process and provide tailored recommendations to drive Amplitude adoption
- Develop proficiency in the architecture, SDKs, and APIs.
- Build strong familiarity with our technical partners like mParticle and Segment.
- In addition, as part of the growing team you will be expected to show versatility, become a thought leader in the space and demonstrate a growth mindset.
- Have at least 3-5 years of experience in a consulting, customer success, project management, or professional services role with a proven experience working with large enterprise customers
- Be experienced in managing multiple business units of same customer
- Have demonstrated ability to navigate complex enterprises and build new relationships
- Be able to explain a technical product or concept
- Have proven experience in successfully coordinating internally across many different teams
- An aura of integrity, professionalism, and a willingness to assist
- Have experience with digital platforms like Adobe, Marketo, SFDC and BI tool sets like Tableau, Qlik, Informatica is a big plus

Also, **fluent French is a must have** for the role.

Please send your CV in English.

At Amplitude, you can expect to learn and grow quickly:

- After your first month, you'll have learned the Amplitude platform and can demo its features effectively, learned how Amplitude is instrumented through its APIs, as well as started to shadow your peers in consulting customers on data structure
- After your second month, you will start to own Enterprise accounts activation process. You will start doing current state discovery with Enterprise Customers to understand the key problems they are trying to solve and the outcomes expected from their capability investment. Partnering with our Solution Architects, you'll manage the activation stage of those Enterprise accounts and be responsible for getting production data into Amplitude in a timely manner.
- After your third month, you'll be an Amplitude and Product analytics expert. You'll know Amplitude's best practices naturally and will have run multiple workshops with customers. You'll be able to demonstrate learnings, from having now worked with multiple customers.
- As you get comfortable in Amplitude you will be able to consult with Enterpr