Leader Des Equipes Opérations Services

**Job ID**: 257641

**Date posted**: 27/09/2024

**Who you are**

IKEA, the leading international provider of home furnishing solutions, has been developing in France for over 40 years with the same vision: ‘to improve the daily lives of as many people as possible’. Driven by our culture and values, we are passionate about life at home.

At IKEA, we live Swedish culture every day. And, as Swedes do, we're all on a first-name basis, regardless of our position or unit. That's why we do it right from this advert and throughout the recruitment process

You know how to drive the business through your employees and you have confidence in the potential of individuals. You're customer-focused, you make that your top priority and you know how to take into account the potential impact of decision-making on the customer. You enjoy working on strategic, tactical and operational issues and are willing to analyze business opportunities.

You have 2 to 4 years' experience in a management role with a proven track record of successful leadership and influencing in a matrix organization. You have a university degree (preferably in Logistics or Supply Chain Management) or a proven track record in logistics or sales.

You naturally share the IKEA vision, values and culture and have a strong interest in Home Furnishing.
You have experience in the last mile industry.
You also have experience in delivering results in terms of business and people development, as well as experience in implementing strategies and plans, and setting and monitoring targets.
You are familiar with IKEA processes, supply chain, shop and warehouse operations and service activities.
You have a very good understanding of customer and employee needs, requirements and expectations.
You have a very good understanding of the Market and the business.
You know how to manage stakeholders by mastering how to identify and involve them.
You can manage suppliers by evaluating and monitoring their performance.
You have good financial skills: knowledge of the impact of internal and external finance on the business.
You have strong analytical skills to help translate business and customer needs into development initiatives and creative solutions.
You are able to build relationships across the organization and influence others in your own area of expertise using your communication and negotiation skills.
You are able to identify needs and initiate change within the organization, operating in multicultural, interdependent and matrixed environments.
You are able to translate business and customer needs into development initiatives.

**What you'll be doing day to day**

The purpose of the role is to take accountability for leading a team of specialists (Service Fulfilment Operations Developers or Service Fulfilment Operations Specialists):

- Daily operations for services: internal and external service partners
- Operational excellence
- Efficiency and continuous improvement
- Short and mid-term capacities
- Cost development and contribution to the cost goal
- Lead-time development
- Sustainability

You will be:

- Accountable performance to secure a high performing daily operations, quality and short
- and mid term capacities and resources
- Responsible to secure negotiated cost development of the Service Fulfilment
- Accountable for securing efficiency and implementing improvements
- Contribute with both knowledge and resources to optimal multichannel development and tendering activities
- Responsible to lead, coach and develop the team and individual co-workers
- Contributing to the implementation of the CFF sustainability agenda for Service Fulfilment

In this role you will report to the Service Fulfilment Operations manager.

Your salary starts at : 3544€ gross per month.
At IKEA, in addition to your basic salary, you'll enjoy benefits* such as:

- A 13th month bonus.
- A 15% personal discount on your IKEA purchases.
- Variable pay linked to overall business performance.
- A healthy and varied lunch for less than €3.
- A health insurance scheme offering quality benefits from the moment you join.
- A seniority bonus (after 3 years).
- Additional seniority leave (after 3 years).

**Our team within Ikea**

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA