Junior Product Support Specialist
il y a 13 heures
**ABOUT THE ROLE** As a Junior Product Support Specialist, you serve as the first point of contact with our clients. By being a technical expert on all of our products, you provide top-level "white glove" service, ensuring inquiries are handled in a timely manner. What you’ll do: - Troubleshoot issues and problem solve client questions, coming up with creative solutions. - Communicate with various departments to action specific improvements and adoption for clients. - Provide on-site technical support and guidance at client events. - Escalate urgent issues and questions to management and/or the Development team. - Create and monitor tickets about improvements/bugs - Work with Quality Assurance & Tech to prioritize bugs and communicate product feedback. - Help improve our internal knowledge center and external support documents including updating user guides and producing "how-to" videos. **ABOUT YOU** Who You Are: - You have experience in a customer service related role and/or internship. - **Must be able to speak, read and write fluently in French. **_Spanish and/or Italian is a plus_**: - Excellent time management and communication skills. - Interest and understanding of Software as a Service (SaaS) technology. Extra Credit: - You have experience in the Tech industry. - You have experience in the Public Relations space. - You have worked in a multicultural environment. **ABOUT THE SUPPORT TEAM** As a member of the Support team, you are an integral part of our client experience and happiness. You are the first line of communication with our clients, focused and committed to ensuring they receive the best service. You’re a technology enthusiast, a people person, and enjoy helping others. You aren’t afraid to get your hands dirty and go above and beyond to get the job done and make the client happy. **OUR RECRUITMENT PROCESS** - Intro Call - Meet & Greet - Skills Assessment - Culture Fit Interview **WHY YOU’LL LOVE LAUNCHMETRICS** We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. **OUR COMMITMENT** Launchmetrics is proud to be an **Equal Opportunity Employer** building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.
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Product Support Specialist
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Paris, France Upflow Temps plein1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Upflow Upflow provides cutting-edge cash collection technology to help B2B companies get paid faster and simpler. We are a product-led SaaS startup, launched in 2018 and trusted by hundreds of companies across the US and EMEA, including Lattice,...
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Product Support
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Paris, France Via Temps pleinOur team is using technology to transform transportation. We are creating more liveable cities that are efficient, highly connected, and help more people easily access education, healthcare, and employment opportunities. As a **Product Support & Operations Specialist**, you are the dedicated problem-solver and internal champion for our partners - cities,...
