Junior IT Support Specialist

About BlaBlaCarBlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.Your MissionWe are looking for a Junior IT Support Operations Specialist to join the IT Operations team at BlaBlaCar. Their mission is to provide the best IT experience to each employee during their journey at BlaBlaCar.As a Junior IT Support Specialist, your role will be to support internal BlaBlaCar employees with their IT support needs, as well as playing a part in the growth and development of team processes and helping to shape and improve our level of customer support. You will be reporting to the IT Operations Lead and working with a team of 3 other IT Support Specialists. You will play a pivotal role in managing customer service and incident requests, our suite of SaaS applications, upkeep of our knowledge base and maintaining our stock with proper tracking and recording keeping. You’ll have a continuous improvement mindset with a focus on efficiency and attention to detail while forming collaborative relationships with our security and engineering teams. The right cultural fit is the most important thing for us. If your IT career has just started or you\'re a seasoned professional, we want to hear from youYour ResponsibilitiesHandling incidents and service requests both in person and over Slack / video callAssist in managing our MDM and SaaS solutionsVideo Conference tool, printers, cabling, and control the IT materialAssisting with IT onboarding and offboarding of new employees in the companyMaintaining stock levels and making sure it’s accurate and aligns with our asset tracking softwareContacting the supplier to replace/fix any hardware failureMaintaining and developing IT documentation (best practices, processes, reports) in our dedicated toolManaging SLAs for tickets assigned to youContributing in team meetings to help improve processes and systemsYour qualificationsWe are looking for someone who can be proactive, with a continuous improvement mindset and can work autonomously. You’ll work collaboratively with your IT support team mates, and other departments as neededYou will have an IT qualification or experience in a help desk environmentYou are able to work collaboratively and communicate effectively with relevant stakeholdersStrong attention to detailYou demonstrate solid understanding of IT troubleshooting and problem solvingYou can speak English and FrenchPlease apply with an English resumeIf you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your applicationWhat we have to offerHybrid set up4 additional weeks on top of legal maternity/paternity leaves50% healthcare coverage (Alan)Financial support for home office equipmentMinimum 25 days holiday per yearLocal meal plan policy (Swile card)50% transportation paid (Forfait Mobilité Durable)Free unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programsEmployee Stock ownership planRegular team building eventsMental health support through Moka.care1 day off per year to test our product1 day per year for social engagements with non-profitsInterested in joining the ride?a 45-min video-call with Chloé our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questionsa 45-min video-call with your future Manager Henry and your future IT Lead Chris, to assess your hard & soft skillsa 30mn interview with Jeremie our Head of Engineering for vision fit and rounding off the processBlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr