Public Engagement Coordinator

**Duties**:
The Public Engagement Coordinator is the Public Diplomacy (PD) locally employed (LE) staff member responsible for managing all administrative and reporting aspects of the PD Section, supporting budget and grants administration, and creating and managing the Mission website. Designs strategic content and outreach products, and is responsible for the production of all visual and multimedia elements of Mission public engagement, including the design, creation, and acquisition of customized visual and multimedia content that is disseminated online, in person, or via traditional broadcast channels. Creates compelling visual content for all Mission outreach materials by assessing visual aspects of the global media environment, public preferences for visual content formats and dissemination channels, and the impact of Mission visual materials. Independently manages and maintains the contact and activity databases. Supports grants administration; tracks and collaborates on PD budgets and expenditures. Oversees PD Section time and attendance, staff travel, representation, vouchers, and other administrative tasks; manages program calendars. Assists with program support. Serves as the primary point of contact for the PD Section, ensuring that visitors and the Mission receive accurate and timely information with the highest levels of customer service. Oversees the PD Section’s equipment and Dedicated Internet Network (DIN) system (the non-OpenNet web network for PD Section-only use), administering DIN hardware and software.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE:
**Non-Supervisory**:
JOB KNOWLEDGE:
Must have strong creative skills and detailed knowledge of audio and video production, graphic design, and other visual content creation. Must understand how online digital properties and communities function. Must have detailed knowledge of the attitudes of target audience groups and their preferences for specific content, format, and delivery of visual communication. Knowledge of trends in regional and international communications patterns and how they affect the French communications landscape is required. General knowledge of digital promotion techniques, audience analysis and analytics, and customer service standards is required. Must have general knowledge of project management, including defining project objectives, outcomes, and assessment methods.
- Education Requirements:
A university degree in Advertising, Mass Communications, Business Administration, Public Administration, International Relations, or local equivalent is required.
- Evaluations:
**LANGUAGE**:
ENGLISH - Fluent - Speaking/Reading/Writing English is required - **This will be tested.**
FRENCH - Fluent - Speaking/Reading/Writing French is required - **This will be tested.**

**SKILLS AND ABILITIES**:
Analytic Skills: Must be able to perceive the emergence of new audience preferences and trends in information consumption and visual and multimedia norms in order to produce targeted digital and traditional visual content in support of Mission external engagement. Must have strong analytic skills to manage funding from multiple sources, each with different requirements for purpose, oversight, and accounting. Must be able to accurately assess resource challenges and identify solutions, including those that address sensitive resource challenges.

Communication and Interpersonal Skills: Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures. Must be able to speak publicly and interpret between English and French for discussions of content production. Must have excellent written and oral communication skills, including the ability to write reports in both English and French.

Management Skills: Must be able to identify and resolve, or seek help in resolving, problems with use of visual and multimedia content in online or traditional public engagement. Must be able to plan, prioritize, and manage multiple projects, such as marketing, information, or advocacy campaigns, and oversee associated project budgets, schedules, and daily operations to produce, adapt, and disseminate time-sensitive content in collaboration with the Public Engagement Specialist. Strong management skills are required, including the ability to develop and oversee project budgets

Technical Skills: Must have detailed knowledge of multiple formats, digital tools, and platforms for visual content creation, editing (audio, visual, multimedia, and graphic), and distribution through traditional and digital channels. Must be able to create and use photo and video sharing sites, podcast creation tools, and video and other digital products; must be familiar with webinars, gaming, gamification theories, contests, and other interactive immersive platforms. Must have good numerical skills to be able to use statistical analyses of audience segments and track the impact of Mission digital